Store General Manager (Oakville) – Pro Hockey Life

Job title: Store General Manager (Oakville) – Pro Hockey Life

Job description: Help us boldly shape retail in Canada

Pro Hockey Life is the world’s largest hockey-centric retailer where our employees pride themselves on their passion for Canada’s national sport as much as our customers do. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians everything hockey, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners.

Store General Manager – Pro Hockey Life

As Store General Manager, you are responsible for growing the revenue of the business, while maintaining operational standards. You are passionate about sport and live an active lifestyle and bring a positive and engaged attitude toward our customers and employees.

What you’ll do

Leadership:

• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc
• Provides mentorship to teams and influences continuous growth, exemplifying FGL’s Leadership Brand
• Communicate in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information

Operations:

• Demonstrate and follow up on execution of FGL visual compliance standards, store maintenance and pricing standards
• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control
• Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards
• Create and / or monitor the creation of efficient store weekly scheduling for both sales and support functions

Customer Service:

• An ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same

Training:

• Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
• Create development plans and conducts annual appraisals for management team; support and coach to improve any performance gaps, and conducts ongoing coaching to improve team
• Complete and hold team accountable to complete required training within timeframes
• Develop and leads recruiting and hiring strategy for store, maintains a complete team
• Create succession plans through continuous training and development

Who you are

We are looking for individuals who are:

• Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales
• Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team
• Culture and brand ambassadors – you love the work and take pride in our brand

If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.

What you bring

• 3-5 years retail experience managing (big box) required; experience as a Customer Service Manager or Store Operations Manager within a Sporting retail environment an asset
• Previous experience mentoring teams and building out daily plans for department and store
• Demonstrated retail math and accounting skills; fundamental computer skills an asset
• Post-Secondary education in Retail Management or Business Administration an asset

Why us

Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart – these are some of the many reasons why Canadian Tire Corporation is one of Canada’s Top Employers.

To learn more about this team and the Canadian Tire family of companies follow us on LinkedIn.

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