Student Advisor, Professional and Part-time Learning, Faculty of Liberal Studies

Job title: Student Advisor, Professional and Part-time Learning, Faculty of Liberal Studies

Job description: About Durham College:

Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs – including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

DUTIES AND RESPONSIBILITIES:

Provides Academic Guidance by:

• Supporting student success by meeting with and developing academic plans for professional and part-time students, as well as for current and potential students taking General Arts & Science courses, communication courses and general education or breadth electives as part of their program of study.
• Referring students to college resources, e.g., study skills workshops, health and wellness, academic integrity resources, peer
• Resolving issues relating to DC students taking courses hosted by other colleges via OntarioLearn.
• Providing information for students transferring to other programs.
• With student consent, meeting with parents/external agencies to explain student’s academic status, academic policy, student rights and responsibilities, academic options.
• Thoroughly document all student interactions, maintaining records of information provided to students, date(s) and means of contact, i.e. email, voicemail, appointment as well recommended referrals, strategies, academic options.
• Advocating for students in student success related matters, for example, with the executive dean/dean/associate dean in exceptional matters or with the instructor/facilitator/professor and/or program team.
• Informing students regarding the application and interpretation of college policies.
• Ensuring timely and accurate information is provided upon request and communicated in an efficient, professional, and customer focused manner.
• Assisting in verifying and updating some portions of student records.
• Informing students of academic choices and communicating processes for both Registration and Admission related inquiries.

Provides Administrative Services by:

• Identifying courses with high failure rates and escalating the matter to the appropriate Manager or associate dean.
• Registering students using Banner and processing documents such as return to full time studies applications.
• Confirming student eligibility for field placement.
• Assisting with the review of graduation status, as required.
• Compiling data from student audits to determine course offerings and assist with academic planning for individual students.
• Running reports for review and action by the Dean.
• Sending out student communications regarding upcoming deadlines.
• Assisting with special projects such as collecting and summarizing data.
• Providing office support as needed.
• Assisting with student recruiting by participating in a range of events.
• Supporting student retention, including assisting with the planning of activities focused on improving retention.
• May provide support for field placement.

Additional Responsibilities

• Some evening and weekend duties required, including evening office coverage.
• Assisting with student recruiting by participating in events such as: Open House, Program Information Nights, Student Orientation, and Student Services Events.
• Attending divisional, program, and other Faculty meetings, as appropriate
• Attending regular group meetings and inviting various college representatives to discuss policies/procedures/practices to ensure currency.
• Other related duties as assigned.

QUALIFICATIONS: * Minimum of a two-year diploma with a strong emphasis on human relations and interpersonal communications skills.

• Minimum five years’ experience in an academic office environment with a focus on student interaction and service.
• Proven networking skills along with extensive working knowledge of programs and related policies and pathway requirements are essential.
• Must be proficient in OneNote, Excel, and have excellent general computing skills.
• Must have the ability to multi-task and be circumspect with confidential information.
• Demonstrated ability to work collaboratively with team members and independently.
• Evidence of adaptability, flexibility and innovative problem-solving skills.
• Knowledge of Banner (SIS), Cognos, DC Connect, OntarioLearn, Banner web reports, MS Office.
• Must be self-directed, motivated and have excellent written and verbal communication skills.

Required Skills

Payband: J; Starting Rate: $41.12; Four Year Rate: $47.67

Required Experience

Hours: 35 hours per week (1) one hour lunch; Mon – Fri (8:30 am – 4:30 pm)

Reporting To: Senior Operations Manager

Please apply below by submitting your cover letter and resume to the online portal. Job Competition closes on October 24, 2023. Competition number SS23-143.

This position is located at 2000 Simcoe Street North, Oshawa, ON. .

Click Here to Apply

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