Specialist, IT and Cyber Operations (Application and Cloud Monitoring)

Job title: Specialist, IT and Cyber Operations (Application and Cloud Monitoring)

Job description: Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Application and Cloud monitoring specialist will be responsible for driving monitoring strategy and improvement in Air Canada’s cloud environments and enterprise applications. He/she is responsible to engage and interact with various technology owners, including operations and architecture to ensure that the monitoring/alerting requirements of the application and infrastructure teams are met. The specialist is also responsible to manage and support the Air Canada enterprise monitoring tool environments.

This role reports into the Senior Manager, IT and Cyber Operations.

Key Functions

Responsible for developing overall monitoring standards and strategy for Air Canada.

Coordinate with operational groups and projects to implement effective monitoring and data source gathering for use in operational alerting, downtime detection and data ingestion for analysis.

Is the thought and technical leader for Application and Cloud infrastructure monitoring.

Operationally administer the Air Canada Dynatrace environment including underlying infrastructure.

Build monitoring solutions based on use-cases provided by IT operational and design teams.

Build and maintain monitoring standards documentation including monitored components and alert thresholding to be followed across the organization.

Develop and communicate organizational objectives; inspire, motivate and train team members to follow and achieve organizational standards.

Generate reports and data analysis documents for business and IT leaders.

Lead business and technology data analysis efforts when required.

Participate in a team environment to achieve the IT and Cyber Operations departments goals.

Assist in creating and presenting financial business cases for monitoring projects.

Define and maintain methods, techniques and calculations for identifying ways to improve business/technical processes.

Qualifications

A relevant University degree/technical certification, and/or relevant experience commensurate to the role

Minimum 10 years of IT technology, operations and people leadership experience in a large company

Minimum 8 years experience with Application/Infrastructure monitoring tools

5+ years experience working with Dynatrace, Splunk, Sciencelogic or similar monitoring tools.

5+ years experience Administering or supporting Cloud environments from a major cloud provider (AWS/Azure)

3+ years of integrating monitoring tools to share data

Previous experience in managing and working with strategic partners (outsourced model)

Familiarity with ITIL and ITSM processes in general an asset.

Ability to work across multiple technical teams to set direction and priority

Experience with working within multidisciplinary and collaborative environments

Exceptional analytical, organizational and communication skills

Self-motivated and Independent worker.

Possess investigative nature and be self-motivated

Results oriented with proactive and methodical approach to problem solving

Able to multi-task and work under pressure against tight deadlines and changing priorities

Must be a team player with ability to work closely with diverse groups and working styles

Ability to establish and maintain effective business relationships

Flexibility and willingness to work extended hours, when required

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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