Level 2 IT Technician

Job title: Level 2 IT Technician

Job description: Alteo is looking for a Level 2 IT Technician for a permanent position based in Montreal.

*** Hybrid model: 50% office / 50% remote ***

Responsibilities:

– Assist users with the installation, configuration and ongoing usability of system hardware and software.
– Provide daily technical support to operations and systems
– Verify functionality of hardware and software components
– Diagnose and resolve hardware and software problems in person, remotely and by phone
– Answer user’s computer questions
– Analyze user problems, provide appropriate solutions and document problem resolution steps in the ticketing system (ServiceDesk)
– Document installation and maintenance procedures and problem solutions.
– Manage calls and service tickets with our suppliers.
– Take charge of problems, make recommendations regarding installation, solutions, maintenance and support
– Any other tasks related to the job.

Profile:

– AEC/DEC in IT or equivalent.
– 5+ years experience as an IT technician.
– You will need to be very comfortable diagnosing user problems without having a pre-determined diagnostic script
– Be focused on problem solving and be very attentive to detail
– Ability to meet deadlines and effectively manage stress in high pressure situations
– Ability to effectively communicate technical concepts to a diverse audience
– A strong sense of discretion and confidentiality is required
– Be a self-starter
– Good experience and knowledge of the Windows environment
– Knowledge of remote support tools
– Knowledge of the Citrix environment (Asset)
– Knowledge of ticketing tools for IT support (Asset)
– Experience working in a multi-divisional support environment (Asset)
– A+ certification (Asset)
– Bilingual English French

Altéo recrutement Informatique

Alteo is a recruitment agency specialized in IT based in Montreal. With more than 30 years of cumulated experience, our team of senior recruiters has the expertise to deliver superior results and meet the highest expectations. Thoroughness,…

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