Level 1 IT Support Technician

Job title: Level 1 IT Support Technician

Job description: ABOUT THE JOB
Our client, based in Burlington, Ontario, who specializes in financing, is currently looking for a Level 1 IT Support Technician.

YOUR RESPONSIBILITIES
– Provide technical support to local and remote users
– Communicate and follow up on solutions to various problems submitted
– Manage the inventory of equipment, software and license compliance
– Replace and assign computer equipment
– Manage login, access rights and workstation security
– Manage VOIP and cellular phone systems
– Assist the team in charge of developing and testing new software applications
– Document operational and problem resolution processes

OUR OFFER

– Permanent, full-time position of 35 hours per week
– Bonus program
– Group insurance plan including a choice of three different modules to meet your needs
– Insurance plan which includes a telemedicine program offering employees access to specialists at all times
– Pension plan with employer contribution
– Several wellness initiatives including an employee and family assistance program as well as an online training platform
– Occasional travel to different offices may be required
– The position is currently open at the Trois-Rivières head office
– You will be part of a Canadian company that gives back to its community through its Community Action Committee
– Dynamic and experienced teams
– Opportunity to evolve in a healthy, positive and friendly work environment where collaboration, respect, open-mindedness and thoroughness are at the heart of the company’s values

OUR REQUIREMENTS

– A DEC in computer science or in the process of obtaining the degree
– Bilingualism (English and French) in order to serve customers from all provinces
– Experience with technical support software (ticketing system)
– Knowledge of networking (TCP/IP, DHCP, DNS, VLAN)
– Infrastructure Microsoft Exchange 365, Azure Active Directory
– Microsoft Windows 10 Pro
– Comptia A+ or similar certification, an asset
– Good knowledge of Microsoft Office 365 suite including Outlook, Word, Excel and Teams
– Knowledge of Android and iOS operating systems
– Knowledge of VMWare virtualization, an asset

Contact
Marie-Claude Groulx438-836-1483

DRAKKAR

After over 25 years of success, DRAKKAR is a recognized expert in outsourcing. Working in the logistics, manufacturing, digital and marketing sectors, DRAKKAR offers sector-based expertise that ensures the management of operational activities…

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