IT Coordinator

Job title: IT Coordinator

Job description: – Coordinate the work and resources related to the site’s IT
– Work with IT management and other departments to implement an effective IT plan
– Participate in the implementation of the IT plan and train those who will be required to use it
– Act as the local coordinator for IT projects
– Establish and review priorities with site management
– Work closely and maintain communication between the plant and the corporate IT department
– Diagnose problems when computers or other technologies are not working effectively
– Manage regular status tracking of all unresolved incidents and work with appropriate IT groups to ensure business continuity
– Assist the IT Service Desk Manager in developing and managing service catalogs, service level agreements and KPIs
– Act on KPIs to resolve service issues and improve services
– Participate in the preparation of the IT expense budget, including the purchase of new equipment and software as necessary
– Minimum of three (3) years of IT experience
– Advanced knowledge and hands-on experience with the following Windows Server, Windows 7 and above, Office 2013 and above, including 365, Active Directory
– Good working knowledge of networking technologies (LAN, WAN, WiFi)
– Strong ability to build collaborative relationships across multiple teams, including the general manager and managers of the sites for which they are responsible
– Excellent analytical and problem solving skills
– Good organizational skills and ability to prioritize and manage multiple agendas

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