IT Support Technician

Job title: IT Support Technician

Job description: ABOUT THE JOB
Our client, an international legal services firm and a renowned employer, is looking for an IT Support Technician for its Montreal office.
YOUR RESPONSIBILITIES
– Develop and apply IT skills (ex: troubleshooting) to resolve client issues
– Receive incoming calls and emails from business unit end-users, document tickets and respond in a professional manner
– Maintain and administer computer networks and related computing environments, including hardware, software, applications, and overall configurations, in a remote support capacity
– Provide technical support for production system implementations and upgrades
– Assist with asset inventory management
– Work with business units, IT service desk teams, tools assets and other business partners to respond to and appropriately resolve incoming issues in a timely manner
– Communicate ticket resolution to appropriate individuals and maintain documentation related to those tickets
– Develop a general understanding of IT processes and policies as defined by IT Service Management to respond to inbound customer requests

OUR REQUIREMENTS
– Experience working at a level 1 or 2 in a fast paced professional services organization
– Experience working in a call center environment using a request management system
– Extensive experience working with large scale clients in a demanding, time-sensitive environment
– Ability to understand customer requests, diagnose their problem(s) and resolve them appropriately in a way that meets their needs rather than satisfies their desires
– Process orientation, ability to focus on the end result and get things done
– Ability to handle confidential information and good judgment
– Excellent spoken and written communication skills
– Microsoft certification – desirable
– Fluent in French and English

OUR OFFER
– Full time permanent position (35 hours/week)
– Competitive salary
– Benefits and pension plan
– RRSP with employer contribution
– Very good team collaboration and corporate culture

CONTACT
Marie-Claude Groulx
438-836-1483

DRAKKAR

After over 30 years of success, DRAKKAR is a recognized expert in outsourcing. Working in the logistics, manufacturing, digital and marketing sectors, DRAKKAR offers sector-based expertise that ensures the management of operational activities…

Click Here to Apply

Source: