Guest Relations Administrative Specialist

Job title: Guest Relations Administrative Specialist

Job description: Company Description

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s® history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great a value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers. From coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day.

Job Description

We currently have a 1 year contract position opening in the Calgary Regional Office for the position of Guest Relations Administrative Specialist.

The Guest Relations Administrative Specialist will be the first line of contact for our guests. We are looking for someone with an energetic can-do attitude, as well as customer service skills and strong administrative skills. This individual needs to be a business professional and enjoy working with senior leadership. This position requires excellent guest service, guest recovery and time management skills. It also requires excellent analytical and interpersonal skills and requires the ability to engage with team members at all levels of the organization.

Principal Accountabilities
In addition to following McDonald’s policies and procedures, principle accountabilities include, but are not limited to:

• Providing support to other members of the team including but not limited to Operations, Facilities, Deployment, Field Service and our Vice-President. This includes but is not limited to answering guest phone calls, guest recovery, replying to guest concerns via email and Medallia, preparing and sending guest recovery letters and escalating concerns when necessary to members of the restaurant teams
• Administrative support will include: scheduling, coordination, materials formatting in excel, PowerPoint, Publisher or other software
• Preparation of background information for meetings and appointments.
• File, prepare and proofing of all communication
• Updating and creating Excel spreadsheets, Word documents and PowerPoint slides
• Preparing, editing & printing communication memos, reports and other information as required
• Answering all guest calls through the switchboard as required and / or taking appropriate action to assist in resolving matters whenever possible
• Receive guest complaints and respond in a timely manner
• Organize and manage guest feedback as it is received
• Compile and prepare weekly and monthly reports for team members.
• Other duties as assigned

Qualifications

The ideal candidate will possess the following skills and qualifications:

• Several years of experience as an administrative assistant preferably with a reception/customer service background
• Excellent oral and written communication skills
• Strong competency in Microsoft Word, Excel, Power Point and the ability to adapt easily to new software programs
• Organized and the ability to multi-task and work in a high pressure environment, while still maintaining a high level of accuracy and attention to detail
• Dedicated self-starter who can work independently taking initiative on appropriate tasks
• Experience working in a fast paced environment with the ability to adjust quickly to change and ambiguity
• The ability to work effectively both independently and as part of a cross functional team
• Strong attention to detail and timelines
• Ability to work with confidential and sensitive information

Additional Information

This is a 1 year contract employment position

Successful candidate must be available to work from Mon-Sun 9a-5p

Successful candidate must be fluent in both English & French

Click Here to Apply

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