Customer Education Program Coordinator

Job title: Customer Education Program Coordinator

Job description: Internally referred to as: Customer Education Production Coordinator

Role Summary

As the Customer Education Program Coordinator (CEPC), you will work closely with cross-functional subject matter experts and stakeholders from Product Development, Sales, Business Development, Marketing, Digital, Public Relations, and Technology to produce award-winning education. Supporting the team responsible for instructional design, you will be responsible for producing educational materials including presentations, print materials, multi-media assets and trainer guides. A key part of this role is to maintain the highest standard of quality educational deliverables that meet or exceed the needs of our Spa Partners and Team-members, including educators.

As the Customer Education Program Coordinator (CEPC), you will report directly to the Customer Education Instructional Designer (CEID) and works closely with the entire CE Team including Team-members located at Eminence’s Central Office and those spread geographically around North America.

Responsibilities

• Participate in a confirmation of CE work back schedules, cross-functional collaboration, and review and approval processes
• Work with CEID to clarify scope, design specifications, and timelines for each deliverable
• Produce educational resources according to design specifications, using company style guides and best practices (e.g., print materials, presentations, facilitator guides)
• Edit and proofread copy and visual elements before securing final review and approvals
• Create learning modules using multi-media assets and company graphic elements in PowerPoint, using instructional design best practices
• Collaborate with Marketing and Digital teams in the scoping, scripting and production of education-related infographics, instructional videos, and social media content
• Collaborate with cross-functional partners in providing and receiving inter-dependent deliverables (e.g., multi-media assets, print materials)
• Produce company-wide virtually-led learning events and moderate chat and polling (e.g., Zoom, Teams)
• Audit and assess usage of CE materials (e.g., track download rates, collect metrics and feedback on usage)
• Create and revise templates for print and digital education assets
• Store, archive, and update educational assets across all touchpoints (e.g., on website, Learning Management System, in training libraries) as required

Qualifications

• 2+ years resource production, ideally learning assets
• 2+ years administrative experience, ideally in a project-based organization
• Experience working in an educational setting – an asset (e.g., training, higher education, customer education)
• Experience working within design iterations and continuous improvement – an asset
• Ability to write, layout, and edit effective copy, instructional text, audio scripts/video scripts
• Exemplary attention to detail with an eye for accuracy, consistency, and alignment across various resources
• Exceptional MS Office (e.g., Outlook, Word, Excel, and PowerPoint) and visual design skills
• Proficiency with Adobe Acrobat and familiarity with Storyboarding – an asset
• Confidence using Collaboration/Project Management tools – an asset (e.g., Google Docs, Asana, SharePoint)
• Intermediate competence working with eLearning Development tools – an asset (e.g., Storyline, Adobe Creative Suite)
• Bilingualism – an asset (English and French or Spanish)

Total Rewards

• Competitive salary, quarterly and annual bonuses based on individual and company goals
• 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts

• Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

The Application

Please submit a resume with a cover letter.

Applications are currently being reviewed. Immediate submissions are still welcomed.

Our Company

Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas and beauty professionals. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, Eminence Organics continues to meet the highest standards of social and environmental performance, accountability and transparency for employees, customers and the community.

Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.

#EminenceCareers

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