Expert IT Business Systems Analyst – Customer Service

Job title: Expert IT Business Systems Analyst – Customer Service

Job description: A little about us

While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people.

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

Position Snapshot

Business area: Nestle Canada Inc.

Job title: Expert IT Business Systems Analyst – Customer Service (CS)

Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8; Hybrid

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Four weeks of Vacation and five personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

Position Summary

As an Expert IT Business Systems Analyst – Customer Service (CS), you will serve as a dedicated resource to deeply understand the Nestle Canada, Inc. (NCI) business organization and processes, execute strategic projects, deliver product enhancements, and liaise between IT and functional stakeholders. You will have exposure to working with our above market Regional Product Owners and Solution Architects to understand new capabilities on the product roadmaps and assess their “fit” for NCI. You will bring deep expertise to understand the opportunities and issues facing the CS function and advise on the best solutions, processes, and ways of working. You will translate business strategies, opportunities, threats and needs into IT product requirements. Finally, you will assist the team leader with some resource planning tasks.

A day in the life of an Expert IT Business Systems Analyst – Customer Service (CS):

• Join the Nestle IT North America Supply Chain Delivery Team supporting Nestle Canada and Nestle Professional U.S., with a primary focus on delivering new IT CS capabilities
• Play a primary role in IT strategic projects impacting the Customer Service function, and other cross-functional system integration project (i.e. merger & acquisition, etc.)
• Subsequently support the business in the development of strategy through incremental improvement of CS system capabilities
• Identify gaps in existing CS applications and business processes, and capture options for improvement and automation
• Consult with product teams on new technologies and applications to determine relevance to NCI
• Advise on options, risks, costs versus benefits, and impact on other business processes and product priorities
• Support the Business Relationship Managers and Product Managers to facilitate both strategy and innovation planning with business stakeholders
• Support the team leader with prioritization and demand / capacity balancing for the delivery team (including 3 resources in Mexico)

What will make you successful:

• Bachelor’s Degree from an accredited college or university or equivalent work experience
• 5+ years of combined Supply Chain and IT experience with 2+ years focused on Customer Service-centric solutions like SAP SD, order management / fulfillment applications, pricing / billing, eCommerce, trade asset management, et al
• Minimum of two full life-cycle implementations of IT Customer Service solutions
• SAP certification preferred
• 1+ year of experience working in an Agile environment using design thinking methodology

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

A little about us

While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people.

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

Position Snapshot

Business area: Nestle Canada Inc.

Job title: Expert IT Business Systems Analyst – Customer Service (CS)

Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8; Hybrid

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Four weeks of Vacation and five personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

Position Summary

As an Expert IT Business Systems Analyst – Customer Service (CS), you will serve as a dedicated resource to deeply understand the Nestle Canada, Inc. (NCI) business organization and processes, execute strategic projects, deliver product enhancements, and liaise between IT and functional stakeholders. You will have exposure to working with our above market Regional Product Owners and Solution Architects to understand new capabilities on the product roadmaps and assess their “fit” for NCI. You will bring deep expertise to understand the opportunities and issues facing the CS function and advise on the best solutions, processes, and ways of working. You will translate business strategies, opportunities, threats and needs into IT product requirements. Finally, you will assist the team leader with some resource planning tasks.

A day in the life of an Expert IT Business Systems Analyst – Customer Service (CS):

• Join the Nestle IT North America Supply Chain Delivery Team supporting Nestle Canada and Nestle Professional U.S., with a primary focus on delivering new IT CS capabilities
• Play a primary role in IT strategic projects impacting the Customer Service function, and other cross-functional system integration project (i.e. merger & acquisition, etc.)
• Subsequently support the business in the development of strategy through incremental improvement of CS system capabilities
• Identify gaps in existing CS applications and business processes, and capture options for improvement and automation
• Consult with product teams on new technologies and applications to determine relevance to NCI
• Advise on options, risks, costs versus benefits, and impact on other business processes and product priorities
• Support the Business Relationship Managers and Product Managers to facilitate both strategy and innovation planning with business stakeholders
• Support the team leader with prioritization and demand / capacity balancing for the delivery team (including 3 resources in Mexico)

What will make you successful:

• Bachelor’s Degree from an accredited college or university or equivalent work experience
• 5+ years of combined Supply Chain and IT experience with 2+ years focused on Customer Service-centric solutions like SAP SD, order management / fulfillment applications, pricing / billing, eCommerce, trade asset management, et al
• Minimum of two full life-cycle implementations of IT Customer Service solutions
• SAP certification preferred
• 1+ year of experience working in an Agile environment using design thinking methodology

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

North York, CA

North York, CA

Click Here to Apply

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