Front Counter 1 (Gr1)

Job title: Front Counter 1 (Gr1)

Job description: Staff – Union

Job Category CUPE 2950

Job Profile CUPE 2950 Hourly – Front Counter 1 (Gr1)

Job Title Front Counter 1 (Gr1)

Department Administrative Support | Botanical Garden and Centre for Horticulture

Compensation Range $18.62 – $25.14 CAD Hourly

Posting End Date February 29, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date Oct 31, 2024

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. UBC Botanical Garden is an operational unit within the Faculty of Science.

The Mission of the Garden is to assemble, curate, and maintain a documented living collection of temperate plants for the purposes of education, research, conservation, community outreach, and public display. Our Vision is that plants are understood, valued, celebrated, and secure in a healthy, biodiverse world.

Job Summary

The part time (casual) Event staff member works within the Event Concierge team to organize and set-up for events, classes and functions at UBC Botanical Garden. UBC Botanical Garden will be hiring 4-8 term positions for the 2024 events season.

This position performs opening procedures while greeting clients, guests, caterers and service providers. Assists customers with any changes or problems with their event requirements, including troubleshooting basic requirements. This positions responds to the needs of the external clients as they occur and provides day of event support that are held outside normal UBC Botanical Garden operating hours. Works without direct supervision and must be willing to work evening and weekends and feel empowered to make decisions and call on campus resources (Security, RCMP, etc) as needed.

Organizational Status

Reports to the Administration Manager and works directly with the Administrative and Booking Assistant.

Work Performed

Provides support to clients in a pro-active and positive manner.

Greets and directs caterers and service providers to the appropriate locations.

Troubleshoots basic requests and assists clients with any additional requests.

Liaison with UBC Botanical Garden venue(s) and client(s).

Visitor cart driver for events.

Responsible for UBC issued keys and lock up of facility after event.

Enforce the terms of the event contract and venue policies in a friendly non-confrontational profession manner.

Ensures client belongs are removed after event (i.e. decorations)

Reports any changes in customer specifications to Administrative Manager or Booking Assistant

Consequence of Error/Judgement

All information must be accurate and provided in a courteous, respectful, timely and supportive way. Client service decisions and attitudes have a direct impact on revenue and event planning. Incomplete information or mishandling of clients inquiries, concerns, or problems can cause a negative impact on the UBC Garden and the reputation of UBC. Inability to deal with the public and volunteers in tactful, helpful and courteous manner would directly affect the opera

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Supervision Received

Receives detailed instructions during orientation and on new assignments or changes in procedures. Carries out duties the day of event with no supervision and addresses any new unusual problems to the Administrative Booking Assistant and or Administrative Manager.

Supervision Given

none

Preferred Qualifications

High School graduation.Valid Drivers License preferred1 years relevant experience or the equivalent combination of education and experience.Hotel or Event experience preferred. Must be available to work weekends and some weekday evenings. (Varied hours between 9am – midnight) Ability to communicate effectively verbally and in writing.Ability to communicate in a clear, attentive, and polite manner.Ability to listen actively and attentively, and obtain clarification as required.Ability to deal with people in a courteous, calm manner.Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment.Ability to work effectively with minimal supervision.Ability to deal with a diversity of people in a calm, courteous, and effective manner.Ability to understand and apply policies, procedures, and instructions.Ability to maintain accuracy and attention to detail.Ability to prioritize and work effectively under pressure to meet deadlines.

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