Central Registration Clerk

Job title: Central Registration Clerk

Job description: To work as part of the Patient Access – Central Registration support team which includes but is not limited to the following duties: patient reception, registration, waiting room management and assisting the various registration pods with break/lunch/absence coverage. The Registration Team is committed to following registration, safety and data quality best practices. Liaises with Volunteers, Logistic Attendants and Clinic staff to ensure patient registration and safe way-finding needs are met. Supports and adheres to the RVH Vision, Mission and Values in Action.

As a qualified candidate you will have the following job requirements:

• Secondary School Diploma or Equivalent Required
• Two-year Medical Office Administration Diploma
• One to Two years in a similar role
• Data entry experience
• Medical terminology required

Skills/Experience Requirements:

• Patient registration and reception
• Ability to prioritize and function effectively and efficiently in a busy environment
• Physically capable of performing position requirements (standing/sitting/reaching/assisting wheelchair patients)
• Collaborates and engages in a team environment
• Promote a safe and positive environment

You are ideal for this position if you have:

• Customer Service skills (e.g. empathy, active listening, conflict resolution)
• Confidence and patience dealing with public while multi-tasking
• Professional business and telephone mannerisms required
• Excellent and effective communication with various types of personalities with varying stages of physical and mental health/aging/capabilities.

Computer competencies including: * MEDITECH (Patient Care System) patient registration and scheduling modules

• Savience Clarity (Check-In/Wait Room System)
• Microsoft Teams/Office/Outlook – managing chats, e-mail, meeting requests, calendars
• Internet skills to effectively & efficiently navigate various websites to assist with collecting accurate provider information

Unless otherwise stated applicants must have a minimum educational requirement of Grade 12 or equivalent and must demonstrate proven workplace excellence through commitment to strong job performance and attendance. Please be reminded that as a Regional Health Centre, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work week days and weekends, as well as all shifts – days, evenings, and nights. Employment Equity RVH is committed to diversity and employment equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ persons, and others who may contribute to a diverse workplace.Accommodation in the WorkplaceRVH offers accommodation for applicants with disabilities in the recruitment process, and is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). RVH will work proactively through all stages of recruitment to create a barrier-free process and to provide accommodations as required. If you require accommodation during the interview process, please contact Human Resources at 705-739-5605. Health & Safety Workplace ResponsibilitiesMust adhere to the duties of workers, as stipulated in Section 28 of the Occupational Health and Safety Act. Must adhere to all RVH administrative and applicable departmental occupational health and safety policies, procedures and protocol. Must adhere to Bill 132 of the Occupational Health and Safety Act in regards to the Sexual Violence and Harassment Action Plan Act, and creating a work environment free of psychological harassment. Must be able to perform all bona fide essential duties in the position description, which may include lifting and moving patients, pushing, pulling, bending, stooping, etc. Must complete a pre-employment health assessment, including review of the Job Demands Analysis for the position, as a condition of employment. Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers.Our Code of Conduct All staff, physicians, volunteers, service providers and students are committed to creating a positive, respectful work environment for each other and our patients and families. RVH is guided by its MY CARE strategic plan which puts patients and families at the centre of all we do. Our VisionMake each life better. Together.Our Mission StatementExceptional care is our passion. People are our inspiration. Safety is our promise.Our ValuesWork Together | Respect All | Think Big | Own It | Care If you are interested in joining our inspiring team, please apply online before 1100pm EST on the posting close date. Royal Victoria Regional Health Centre thanks all applicants, however, only those selected for an interview will be contacted. If interviewed, an accompanying portfolio may be required which will include documented evidence of course completion. An inclusive, barrier-free selection process will be provided as required under RVHs Employment Accommodation Policy. Applicants need to make their needs known to Human Resources in advance and information related to accommodation will be addressed confidentially. As part of the mandatory screen process RVH requires professional references, verification of academic training, professional accreditation, plus a current Criminal Records Check and Vulnerable Sector Screening.

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