Administrative Assistant

Job title: Administrative Assistant

Job description: Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement In Office

Job Description

The Administrative Assistant provides administrative and receptionist support for Corporate Real Estate Canada. The individual will be responsible for answering all incoming calls, ensuring customer service is a top priority at all times, transmitting the various requests via work order system, or alternatively, interpreting where the caller/writer should be forwarded to provide efficient service. In addition to providing administrative assistance to the Corporate Real Estate Department, the individual is also responsible for department communications which includes monthly newsletters, ServiceLine communications, crafting content for the Corporate Real Estate Office Digital Display, Yammer posts, as well as content for the Corporate Real Estate Hub SharePoint site. Strong organizational skills, troubleshooting, customer service and tact are vital in this role.

Key Responsibilities:

• Will represent Corporate Real Estate with all face-to-face customers at our concierge desk. Promptly and professionally handles incoming calls and e-mails by interpreting where the caller/writer should be forwarded in order to provide optimal service. Ability to listen and handle callers with tact and diplomacy and communicate clearly and effectively at all times.
• Work with Microsoft Office 360 products including Outlook, Word, Excel and Powerpoint on various projects
• Responsible for crafting monthly/quarterly department newsletters to build engagement amongst all CRE Canada offices
• Responsible for creating content for the Corporate Real Estate Hub Site, Digital Signage Board and Yammer sites
• Manage the AVP calendar, attend meetings and take accurate notes as required
• Manage and prioritize all Service Requests which entails figuring out whom the requests need to be actioned by.
• Monitor timely and appropriate completion of Service Requests and provides reporting to Management as required.
• Staying ahead of the constant changes within the company to build and maintain an effective network of contacts to help process all requests as efficiently as possible.
• Provide administrative assistance to the Assistant Vice President, Corporate Real Estate Director, Workplace Solutions Director, Leasing Director and Property Administration Manager as required.
• Provide support to the Conference Centre and Concierge Desk. This includes locker assignments, lost/missing keys and other service requests.
• Supervise and control office supply inventory, sort and distribute mail and monitor ServiceLine email requests for the Waterloo Corporate Real Estate Office. Provide back up support for Halifax and Montreal ServiceLine.

Knowledge/Skills/Proficiencies:

• Knowledge of Windows, Word, Excel, and Outlook
• Knowledge of Social Media platforms and creative platforms such as Canva
• Knowledge of the building and emergency procedures
• Strong interpersonal skills, customer service skills and detailed communication skills both verbal and written.
• Ability to maintain effective relationships and be flexible to changing environments
• Self-motivated, professional and flexible; able to work both independently and as part of a team
• Sound problem solving skills
• Ability to work independently and use discretion and judgment when dealing with clients
• Bilingualism (English & French) is an asset

Additional Needs/Requirements:

• Tactfully dealing with requests and dealing with any challenges or emergency situations decisively and effectively
• Ability to be very sensitive to the needs of all Manulife staff
• Ability to handle high-volume demands related to varying issues
• Ability to influence and negotiate with others to meet deadlines
• Excellent time management skills: ability to prioritize, and balance multiple tasks (i.e. day to day services vs. project work)
• Most time is spent sitting at a desk answering telephone and e-mail request, therefore restricting movement to be accessible to all requests

This position is a full-time in office position.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Click Here to Apply

Source: