Administrative Support II

Job title: Administrative Support II

Job description: Your Opportunity:

Reporting to the Supervisor of Patient Registration, Admitting and Information. This position serves as a front line contact for patients and families in directing them to locations throughout the facility. The Administrative Support II / Information Clerk must provide accurate detailed information to patients, families and staff in direction and location this position must adhere to high confidentiality and patient privacy standard while providing empathetic, polite and professional customer service during their interactions with patients, families and staff. The Information Clerk must have strong attention to detail, multitasking abilities, demonstrate proficient verbal and written communication while answering telephones, greeting the public and directing individuals accordingly. In accordance with Health Information Act (HIA), Freedom of Information and Privacy (FOIP) and other privacy legislation in effect the incumbent shall comply at all times with APL / AHS’s Information Privacy and Information Security policies. Presents a welcoming, helpful and positive image of Alberta Health Services and Health Information Management both on the phone and in person. Greets and assists patients and visitors in accordance with the HIM Customer Service Standards. Maintains their knowledge of building changes and locations in the facility. Ensures they are supportive to our volunteers. Has knowledge of services throughout facility. Answer telephones, greet the public and direct individuals accordingly. Assists with training and provides support for new clerks, helping them to understand the various procedures and processes within the department.

Description:

As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.

• Classification: Administrative Support II
• Union: AUPE GSS
• Unit and Program: Information
• Primary Location: Foothills Medical Centre
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 05-AUG-2022
• Employee Class: Casual/Relief
• Date Available: 22-AUG-2022
• Hours per Shift: 7.75
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Weekends
• Days Off: Other
• Minimum Salary: $20.62
• Maximum Salary: $25.07
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent. Additional Required Qualifications:

Minimum typing speed of 40 wpm. Excellent English Verbal and written communication. Customer Service experience. Preferred Qualifications:

Minimum one (1) year experience within the last two (2) years in a health care medical office setting or in the Health Care, specifically front line. Experience in the following multi-tasking. Experience in patient/client scheduling. Experience working in busy office area.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy
Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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