Administrative Support III – Immunization Booking Clerk

Job title: Administrative Support III – Immunization Booking Clerk

Company: Alberta Health Services

Job description: Your Opportunity:

Health Link Calgary is looking for applicants for an Administrative Support III – Immunization Booking Clerk position. If you enjoy working in a fast-paced environment providing excellent client service in a contact centre, this position may be of interest to you. Reporting to the Manager, Non-Clinical Services – Health Link, the incumbent is responsible for triaging calls received by a centralized immunization booking line. The incumbent books, edits and cancels immunization appointments at Community Health Centres and Public Health Offices in the Calgary Zone; refers select calls to Public Health sites following a triage process; coordinates the Ice Alert appointment reminder process; and performs registration functions (updating or creating electronic client records). The incumbent must understand and adhere to booking guidelines for immunization appointments and have meticulous attention to detail, while maintaining consistency and accuracy.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support III
• Union: AUPE GSS
• Department: Immunization Booking Prog Hlth
• Primary Location: Southport Tower
• Multi-Site: Not Applicable
• FTE: 0.70
• Posting End Date: 25-MAR-2021
• Employee Class: Regular Part Time
• Date Available: 04-APR-2021
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 42
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $22.79
• Maximum Salary: $27.69
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent. Additional Required Qualifications:

Completed Grade 12 (diploma). Post-secondary education. Computer navigation skills and basic to intermediate level knowledge of Windows Office (Word, Excel, Outlook). Accurate and proficient keyboard skills (minimum 45 WPM). Extended periods of sitting. Detail-oriented and ability to work with minimal supervision. Excellent knowledge of the English language, both spoken and written. Ability to deal effectively with people in potentially confrontational circumstances. Ability to work in a noisy, fast-paced environment. Ability to communicate effectively with clients of varying ages, socioeconomic statuses and ethnic backgrounds and varying levels of English language fluency. Preferred Qualifications:

Unit Clerk or MOA certificate an asset. Experience equivalents will be considered. Minimum 1 yr related experience (within the last 3 yrs) in a computerized system doing appointment booking, scheduling and client registration. Minimum 1 yr related experience (within the last 3 yrs) working in a contact centre. Knowledge and ability to use the MEDITECH clinical information system an asset. Previous Public Health administrative experience supporting Well Child/ School Program an asset.

Please note:

All postings close at 23:59 of the posting end date indicated.

Important:

Alberta Health Services (AHS) is committed to ensuring the safety of staff and patients and requires all NEW employees to provide a satisfactory criminal record check (CRC) and/or Vulnerable Sector Search(VSS) prior to the start of their employment. The CRC/VSS must be specific to the role at AHS and must be dated no more than 90 days prior to the date on your written offer from AHS.

Healthy Albertans. Healthy Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff and physicians who promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

Expected salary:

Location: Calgary, AB

Job date: Sun, 21 Mar 2021 08:14:01 GMT