Administrative Support IV – Scheduler

Job title: Administrative Support IV – Scheduler

Job description: Your Opportunity:

Are you looking for a rewarding career with opportunities for development and advancement? Are you a dynamic administrator who can flourish in a fast-paced scheduling environment that directly impacts patient care? Reporting to the Manager of Staffing Service Centre (SSC), this Scheduler provides vital support to multiple programs within the North Zone. The Scheduler uses the Environment for Scheduling Personnel (ESP) staff scheduling application proficiently and works within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines in a busy, high-pressure environment. Attention to detail will be crucial as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. Leveraging accomplished technical and interpersonal communication skills, you will enjoy providing outstanding customer service to valued clients in a fast-paced environment while adapting to frequent interruptions and shifting priorities. Your expertise will also be used to assist in the training and orientation of new staff. As the successful Scheduler, your key responsibilities will include; filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Understanding these responsibilities, the ideal candidate will focus on developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers will be assigned to support the North Zone and the correlative SSC hours of operation.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Provincial Staffing Services
• Primary Location: Sturgeon Community Hospital
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 22-AUG-2022
• Employee Class: Regular Full Time
• Date Available: 12-SEP-2022
• Hours per Shift: 9
• Length of Shift in weeks: 12
• Shifts per cycle: 52
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $25.24
• Maximum Salary: $30.68
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of post-secondary education (e.g. course(s) in business administration, medical office assistant), or other related fields. Additional Required Qualifications:

1-year customer service experience. 1-year scheduling experience. 3 years of experience in a customer service environment. Ability to participate in and complete a 6-week training course. Current experience working in an Alberta Health Services centralized Environment for Scheduling Personnel Staffing Service Center. Knowledge and operation of Microsoft Outlook, Word and Excel. Preferred Qualifications:

Call Center experience. Experience with Alberta Health Services scheduling software (Kronos, Environment for Scheduling Personnel (ESP), Automated Shift Callout (ASC)). Experience working in a unionized, health care and/or 24/7 environment. Knowledge of the applicable collective agreements and pay codes. Timekeeping/payroll experience.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

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We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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