Administrative Support IV – Technology and Information Services

Job title: Administrative Support IV – Technology and Information Services

Job description: Your Opportunity:

This position is responsible for providing administrative, technical and operational support, along with other activities associated with the Health Link contact centre. In this role Administrative Support IV will be involved in maintaining data in a variety of database, such as InformAlberta, Influenza Immunization Clinic look-up tool and EchoAccess; the incumbent will work closely with Coordinators to ensure that information complies with policies and standards while maintaining supporting documentation. As the successful candidate the incumbent will be responsible for assisting with database enhancements, creating flowcharts and performing user acceptance testing to ensure that developments meet business needs along with day to day technical support for the front line Health Link staff. This opportunity appeals to you because you are customer service focused; detail oriented and able to apply your problem-solving skills to exercise sound judgment. As the ideal candidate you will be able to work within tight timelines and with strong attention to accuracy and detail. Well-developed written and verbal communication, interpersonal and team building skills, and an ability to maintain confidentiality and use appropriate discretion will contribute to your success. The Administrative Support IV is integral to the delivery of Health Link’s services and meeting the health information needs of Albertans.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Health Link, Technology and Information Services
• Primary Location: Plaza 124 Building
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 18-OCT-2023
• Employee Class: Regular Full Time
• Date Available: 28-OCT-2023
• Hours per Shift: 7.75
• Length of Shift in weeks: 12
• Shifts per cycle: 60
• Shift Pattern: Days
• Days Off: As Per Rotation
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications:

Some post-secondary education. Additional Required Qualifications:

Completed Grade 12 diploma; Office administration training preferred; strong knowledge of computer systems and applications; modern office practices and equipment; medical terminology; general health system knowledge. Minimum 3-5years of progressive experience in an office setting with proficiency in Microsoft Office Suite. 3-5 years demonstrated experience in an information management capacity within a health services organization. Experience working with information management concepts including records maintenance, data quality and maintaining supporting documentation. Experience in initiating and fostering positive relationships with internal and external stakeholders. Demonstrated ability to work in a very demanding and busy environment. Well-developed verbal and written communication skills with strong organizational skills, client focused orientation and commitment to providing quality services. Preferred Qualifications:

As Required.

Please note:

All postings close at 23:59 MT of the posting end date indicated.

Security Screening:

A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.

Healthy Albertans. Healthy

Communities. Together.

We’re passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care every day, all across Alberta.

Everything we do at AHS reflects a patient and family centred approach; it’s about putting patients’ and families’ experiences, priorities and trust first.

We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

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