Assistant General Manager

Job title: Assistant General Manager

Job description: Come Play, Stay, and Prosper with Eagle River Casino

At Eagle River Casino and Travel Plaza, their vision is to be the premiere destination of choice. They are driven by a mission to craft positive and memorable experiences. Located in Whitecourt, Alberta, a destination for outdoor enthusiasts – Eagle River Casino is seeking an Assistant General Manager (AGM).

Reporting to the CEO, this brand-new position will join a strong leadership team and play a pivotal role in the ongoing success of Eagle River Casino’s expanding operations as the new Eagle River Hotel moves towards its completion.

Eagle River Casino operates with the collaboration and shared purpose of community. If you are a gaming operations leader who enjoys being hands on, leading with purpose and will roll up your sleeves alongside your team to get the job done, then consider this excellent leadership opportunity.

Key Responsibilities:

• Oversee operations across multiple departments, including gaming (particularly table games and poker), marketing, food and beverage.
• Provide collaborative people leadership to a team of 5 department leaders.
• Drive revenue through key streams, ensuring seamless operations and top-tier service delivery.
• Engage directly with frontline supervisors and staff, fostering a culture of on-the-ground management and leading by example.
• Work closely with the Marketing Manager to bolster promotional events and elevate the casino’s marketing efforts.
• Collaborate on the development and management of the new hotel adjacent to the existing property.
• Ensure customer and staff satisfaction by being accessible, addressing concerns, and proactively improving service and engagement.

Requirements:

• Casino operations experience, with a particular focus on table games such as blackjack, poker, and roulette.
• Previous experience in a leadership role within the casino or hospitality sector.
• Proven track record in managing teams and overseeing operations across various departments.
• A leader who believes in fostering positive work environments and employee relations.
• An enjoyment of wearing multiple hats, understanding that the role may involve tasks beyond the typical managerial scope.
• A proactive approach, a willingness to be hands on and directly engage with both staff and customers.
• The successful candidate will need to take the Alberta games manager licensing exam.

About Eagle River Casino:

www.eaglerivercasino.ca

Nestled in Whitecourt, Eagle River Casino has grown to be a cornerstone of entertainment since 2008. They pride themselves on their commitment to quality, service, and community. Their sprawling 39,000-square-foot facility encompasses a casino offering a Las Vegas experience with a range of gaming options, a restaurant, a cozy lounge and live entertainment. The imminent Eagle River Hotel addition (with completion in 2024) promises to make them an even more sought-after destination.

Established by the Alexis Nakota Sioux Nation, Eagle River Casino has continued to strive towards invigorating tourism, fostering job creation, and building an entertainment sanctuary for all.

Relocation support will be provided to out of province candidates.

About Whitecourt, Alberta:

Whitecourt is more than just a town; it’s an experience. Whitecourt and its neighboring landscapes are a haven for those seeking the thrill of the outdoors. Surrounded by vast forests and bodies of water, this region stands out as a premier destination for outdoor enthusiasts. From hiking to fishing, ATVing to snowmobiling, and river boating to mountain biking, there’s always an adventure waiting at every corner.

Whitecourt boasts a rare convergence of four significant waterways: the Athabasca River, McLeod River, Sakwatamau River, and the serene Beaver Creek. This unique positioning allows the town to harness both nature’s beauty and the bustling activities brought in by the Canadian National rail line coursing through it.

To apply for this opportunity, please email your resume to Annette Kohut, Senior Associate, Executive Search at or to Karin Pooley, VP, Executive Search at .

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