Assistant General Manager – Etobicoke Sherway Gardens

Job title: Assistant General Manager – Etobicoke Sherway Gardens

Job description: Do you love managing big restaurants and large teams?

Located in various cities and across Canada and the U.S. and reporting to the General Manager, we require an Assistant Manager with the highest standards for operations, our guests, the development of teams and financial achievement. The overall purpose of the position is to deliver all company objectives with respect to restaurant revenue, profit, expansion and guest service goals by planning, leading and directing the operation of the business as a team. The successful leader will have an unparalleled passion for guest service, restaurant operations and management of profitability. An AGM is an experienced restaurant and bar operator who possesses excellent communication skills and is a dynamic and hardworking leader. They are full of fresh ideas and keen to take on all operational responsibilities. They are a detailed and caring leader who is deeply committed to sharing their knowledge with our teams.

Key Activities:

• Responsible for creating and enhancing a restaurant culture that drives excellence in every aspect of hospitality success including top line revenues, excellent service standards, high quality product from the culinary and bar teams, dynamic culture, strong morale, and superior profit management to achieve financial goals.
• Establish, direct and review performance standards in food preparation and production to ensure effective, controlled and coordinated results are achieved i.e. quality, specs, service, costs controls, etc.
• Monitors, directs and coordinates effective sanitation, cleanliness and organization effort throughout the operation.
• Establishes, directs and reviews beverage procedures to ensure adequate accountability, quality, presentation and service performance.
• Follows approved budgets, and operates within established guidelines regarding costs, expenses, sales and profits.
• AGM’s are directly overseeing the recruitment, training, development and mentoring of current leaders and future potentials.
• Direct involvement in and follow up with, all disciplinary action and performance management of all team members.
• Conducts frequent audits of your restaurant to ensure excellence in all areas ongoing.
• Handles or assists with any guest related complaints and/or comments as well as coordinates the proper follow up.
• Oversees the development of management and crew to ensure training and guidance.
• Prepares all local financial and operational weekly reporting required for delivering and analyzing the financial results of the restaurants on a regular basis. Reviews any significant variances from the budgeted figures. Ensures practices meet or exceed yearly financial targets.
• Monitors the expenses of the restaurants to ensure that effective cost-containment practices are in place.
• Evaluates training procedures to assure that all employees are contributing to a high level guest experience.
• Champion’s recognition and motivation efforts throughout the market to meet our goal of being the employer of choice in the restaurant industry in Florida.
• Project management of multiple programs and priorities.
• Multiple department communication and execution details for alignment of all food related activities.
• Coordinate and implement sales strategies.
• Coaching your leadership team on restaurant execution.
• Develop and maintain positive relationships.

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