Assistant Manager

Job title: Assistant Manager

Job description: Primary Location: MakerKids Leaside, 1661 Bayview Ave, Toronto

Your first goal in this position is to run the day-to-day activities of our MakerKids experience. You’ll accomplish this by managing relationships with families, and owning our sign in/out processes. We’ll be very open to any improvements you can make in these.

Once you’ve learned how our days run, you’ll turn your attention to helping to learning and optimizing the operational side of this location.

Practically speaking, you will also:

• Handle sales and registration by conducting phone calls to interested families, discussing our program at events, and collecting contact information for future follow-ups
• Take a proactive, problem-solving approach to improve our current policies, procedures, and program delivery to maximize our impact
• Take ownership of our administrative functions: maintaining records, completing registration paperwork, scheduling staff and programs, and other filing and recordkeeping
• Lead the onboarding, training, and supervision of new staff. This will include guiding franchisees as they learn to manage new locations
• Steward the materials and tools we use every day
• Manage the makerspace to meet our quality standards
• Create brand awareness and other marketing activities to increase our growth

This is a varied position, and if you have experience as a camp director or leader, that variety will feel familiar. You’ll have our full support to make changes that will make a lasting difference on our business.

You’re the right fit for this role because you have an operational mindset, and are always looking for ways to improve processes, or tackle high-leverage challenges to make things run better.

Working with MakerKids

We have two locations: Bloor West (2451 Bloor St. W, Toronto) & Leaside (1661 Bayview Ave). Both locations are easily accessible by transit and located in vibrant historic neighborhoods. This position is primarily based at Leaside however occasional shifts at Bloor West may be required.

This is a part-time, permanent position with hours that may take place during afternoons, weeknights, and weekends. Generally, hours will take place during the windows of 3:45-8:30PM or 12:30pm-8:30pm on weekdays, and/or Saturday/Sunday from between 9:30am-5:30pm during the school year.

During the summers, hours may be similar to those during the school year – and/or may take place on weekdays between 7:30-3:30 or 8:30 to 4:30.

With us, you’ll enjoy:

• Opportunities for growth and advancement

• Fun social events with the team like board games, karaoke, escape rooms, improv classes, and other activities

Qualifications

If you have these, you’ll be a great fit:

• 1+ years of experience in a management position, handling daily operations
• 1+ years of experience in a customer service or customer-facing role
• Experience working with children in a camp or educational context
• Strong computer skills and experience with Microsoft Office (Outlook, Word, Excel) for document creation, data entry, and correspondence
• An ability to pass a criminal background check with vulnerable sector screening

Anything on this list would be an asset:

• Experience in sales
• Bachelor’s degree in any related field
• Valid driver’s license

If this opportunity sounds like the meaningful, career-building challenge you’ve been looking for, we can’t wait to meet you!

Click Here to Apply

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