Associate General Manager – Indigo Toronto Eaton Centre

Job title: Associate General Manager – Indigo Toronto Eaton Centre

Job description: Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

WHAT YOU’LL DO

• Coach, lead and influence a team of Customer Experience Managers
• Ability to make decisions autonomously, as well as in collaboration with the General Manager
• Execute the store’s annual business plan and supporting the General Manager to ensure the store is well-run, well-merchandised and well-staffed
• Lead a team of Customer Experience Representatives in the delivery of world-class customer service, effective sales techniques, merchandising standards, and store policies and procedures
• Take ownership for the performance management of the team of CERs (including training, coaching, motivating and developing the team)
• Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store
• Engage and inspire our customers on the floor
• Make meaningful connections
• Create a warm and welcoming environment in our stores
• Leverage our product to tell stories
• Add joy to our customers’ lives
• Curate specific product collections for each customer you meet

Qualifications

WHO YOU ARE

• 3+ years of leadership experience
• Experience in retail or the services sector
• Ability to develop direct reports to continually grow their skills as a leader and assist them in achieving their goals
• Proven track record of achieving sales and performance targets
• Passionate
• Enthusiastic
• Curious
• Humble
• Giving
• Driven

Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.

WELCOME HOME

Click Here to Apply

Source: