Bilingual AS400/RPG Support Analyst- HYBRID
Job Overview
- Company Name Direct IT Recruiting
- Job Start Date Sat, 07 Oct 2023 01:24:47 GMT
- Job Type Full Time - Permanent
- Job Source Careerjet
Job title: Bilingual AS400/RPG Support Analyst- HYBRID
Job description: Overview
NOTE: HYBRID work model, office located in Saint Hyacinthe , QC.
Work Experience – AS400, RPG, Batch processing, Debug, Scheduler, Service now, ITIL, L2, L3.
SKILL REQUIRED:
- 3 to 6 years’ experience
- Experience on AS400 – RPGLE, RPG
- Understanding of Batch processing
- Exposer to Debug, Scheduler
- Providing production support and development to applications running in batch and handling job abends
- Good to have knowledge on Service now, CPG industry
- Language Proficiency – English and French
GOOD TO HAVE SKILLS:
- Prior experience in ITIL process
- L2 and L3 Support, small enhancements
ROLES & RESPONSIBILITIES:
- Monitoring,Diagnosis and Resolution, working in Shifts
- Acknowledge receipt and start to investigate, diagnose, and analyzeand fix application incident
- Cooperate with client group for investigation diagnosis and analysisand fix application incident
- Provide temporary solution or a permanent solution to the incident which eliminates the root cause of the incident
- Documenting and Reporting
- For a Priority 1 or Priority 2 Incident, following receipt of incident, till the resolution of that incident. TheL2/ L3 support team needs to provide updates
- For each incident received in Incident/Change/Problem Management the Support team will update Incident/Change/Problem Management with detailed description of theL2/ L3 application incident resolution achieved for the same incident.
Tagged as: AS400, Batch processing, Debug, ITIL, L2, L3., RPG, Scheduler, Service now
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