Bilingual Customer Service Representative

Job title: Bilingual Customer Service Representative

Company: Adecco

Job description: Adecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Montreal, QC as well as for Bilingual Customer Service Representative job openings in Toronto, ON. These are full-time, permanent positions that have required working hours on a weekly rotating shift basis 8:00am – 8:00pm Monday through Friday. Although these positions will start as remote, they will require you to be in office ‘soon’ and they have openings in both downtown Montreal, QC and downtown Toronto, ON.

Key responsibilities for Bilingual Customer Service job opening in Montreal, QC or Bilingual Customer Service job opening in Toronto, ON may include but are not limited to:

• Manage high volume inbound calls from customers (primarily Investment Advisors and their teams but also the investors directly)
• Document and track all calls and conversations in a CRM
• Maintains customer database; updates data and makes necessary changes; follow up on outstanding and required items
• Determines customers’ needs and ensure proper documentation/information is included in the systems
• Provide advice and guidance to customers relating to products/service (there is no sales in this position)
• Follow up calls and written correspondence will be required as well; all will be in both French and English

To be considered for the Bilingual Customer Service Representative job opening in Montreal, QC or the Bilingual Customer Service job opening in Toronto, ON, you will need to meet the following minimum requirements:

• Complete bilingualism in both French and English, both written and spoken
• At least 1-year of total relevant experience in a similar role; customer service, reception, call center, retail, hospitality etc
• Ability to meet deadlines and control multiple priorities
• Completed post-secondary education, either a College Diploma or University Degree
• Strong problem solving and decision-making skills
• Ability to learn quickly; the business as well as the technology to help you do your role best!

If you are interested in these fantastic Bilingual Customer Service Representative job opening in Montreal, QC or the Bilingual Customer Service job opening in Toronto, ON and you meet the minimum requirements, please submit your resume today. Our client is looking to add several SUPERSTAR Bilingual Customer Service Representatives to their team IMMEDIATELY! Our client offers a competitive base salary of $45-50K (commensurate with experience), up to 10% annual bonus, benefits day 1, RRSP contribution (no matching required) and more!

We thank all applicants for their interest, however only those candidates that meet the minimum requirements will be contacted.

Expected salary: $45000 – 50000 per year

Location: Montreal, QC

Job date: Wed, 09 Jun 2021 22:06:37 GMT