Bilingual Desk Side support Engineer
Job Overview
- Company Name Direct IT Recruiting
- Job Start Date Sun, 29 Oct 2023 05:06:38 GMT
- Job Type Full Time - Permanent
- Job Source Careerjet
Job title: Bilingual Desk Side support Engineer
Job description: Overview
NOTE: Office located Toronto, ON
Work Experience – Hardware, Software, Win 10, Win 7, MS Office, Mac OS, Service Now, active directory, networking, QHSE.
Industry – HealthCare
REQUIRED SKILLS:
- Strong knowledge of desktop/laptop hardware.
- Very strong hands-on experience (H/W and S/W).
- Good knowledge of Win 10, Win 7 & MS Office.
- Knowledge of Mac OS is preferred.
- Understanding of daily operations and delivery processes.
- Application / software installation and trouble shooting.
- Knowledge / exposure on ticketing tools (Service Now).
- Understanding of active directory, networking.
ROLES AND RESPONSIBILITIES:
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
- Escalates unresolved incidents/service requests within agreed time scales.
- Logs relevant incident/service request details as per process.
- Communicates with client regarding incident progress.
- Ensures tickets are updated at all times until issues are resolved.
- Complies with Quality Health Safety Environment (QHSE) and IT policies.
- Liaises with clients, IT support groups and 3rd party providers when necessary.
- Performs staging of PCs
- Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
- Conducts hardware and software maintenance and support.
- Troubleshoots and resolves PC incidents and/or VIP requests.
- Assists with Site Security Officer (SSO) on IT security issues and virus elimination.
- Assists Server Team & network team whenever touch support is required onsitefor servers in local server rooms or NW devices at site.
- Creates/maintain documentation.
Tagged as: Active Directory, Hardware, Mac OS, MS Office, networking, QHSE., Service now, software, Win 10, Win 7
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