Bilingual Diabetes Education Program Assistant

Job title: Bilingual Diabetes Education Program Assistant

Job description: Our rapidly growing team is in need of a Bilingual Diabetes Education Program Assistant supporting the Diabetes Education Program (DEP) team and the DEP Managers in managing daily operations. This is a 12-month, temporary full-time position with the possibility to extend. This position is primarily remote with potential for in clinic support as site needs change. Access to a vehicle and a valid driver’s license is an asset as you may be required to travel between sites occasionally.

Responsibilities:

• Booking and confirming patient appointments
• Contact patients who are “lost to follow up”
• Following up with patient inquiries to ensure they are receiving excellent care
• Assist with scheduling of DEP workshops and appointments
• Support delivery of virtual workshops through Acuity and Zoom platform
• Prepare patients for their individual appointment with the diabetes educator by downloading necessary devices and preparing patient information.
• Assist with entering relevant data into the patient chart
• Patient interaction on the phone or in the clinics
• Complete patient forms for insurance, government programs and financial assistance programs
• Assist with recruitment, enrollment and data management for Diabetes Education Projects, by enrolling patients in our programs
• Performing special projects as assigned
• Participate and assist in the planning of diabetes community events
• Promote the Diabetes Education Program to patients and help create efficiencies within the team.

Requirements:

• University or college degree in health services preferred.
• Excellent customer service skills
• Experience with Diabetes is an asset, but not mandatory
• 1-2 years of experience in a customer facing role.
• Ability to travel to multiple sites.
• Ability to work flexible hours, including some evenings.
• Able to communicate effectively with patients from diverse backgrounds in French and English.
• Medical terminology knowledge would be considered an asset.
• Advanced MS Office computer skills.
• Ability to communicate with patients via telephone
• Able to work in a fast-paced changing environment.

LMC Healthcare values the health and well-being of our employees, clients and patients and as such we have instituted a COVID-19 Mandatory Vaccination policy for all employees. All candidates attending interviews in-person or receiving job offers will be required to provide proof of vaccination prior to entering our facilities. Accommodations will be provided for those who cannot be vaccinated for a reason protected by applicable provincial human rights legislation.

LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted.

If you require accessibility accommodations to participate in the recruitment process, please let me know.

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