Call Center, Central Station Alarm Operator, AAA

Job title: Call Center, Central Station Alarm Operator, AAA

Job description: Req Id: 415182

Accelerate your professional growth and development through career mobility.

AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.

The CMS operator’s overall objective is to attract and retain customers by providing outstanding customer service.

Responsibilities

• Responding to alarms and signals following customer protocols and standards as outlined
• Handle inbound alarm related telephone calls, dispatching authorities as required
• Provide after-hour support: Troubleshooting, creating, and scheduling service tickets
• Work with our customers to check signals, update information and provide reporting
• Actively participate in coaching sessions and complete mid and year-end performance reviews

Qualifications

• Must be available to work evening and weekend shifts Monday thru Sunday.
• At least six months’ customer service experience preferred
• Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers’ specific needs
• Strong customer service, analytical, and decision making skills
• Intermediate computer skills
• Superior attention to detail
• Ability to work independently and as a member of a team
• Security experience an asset

#referral

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Application Deadline: 10/24/2023

Position Type: Union

Position Level: Unifor Local 7

Job Status: Regular – Part time

Flexible work profile: Full-time in office (meaning that you will be required to perform your work on-site)

Job Location: Canada : Manitoba : Winnipeg

At Bell, we don’t just accept difference – we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .

Created: Canada, MB, Winnipeg

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