Customer Care Agent

Job title: Customer Care Agent

Job description: Vessi is one of North America’s fastest growing sneaker start-ups. Founded in 2018, we’re on a mission to inspire happiness in all-weather by creating everyday wear that gets people out there, rain or shine.

We believe change happens from the ground up, starting with our all-weather, everyday sneakers. We’ve sold over 1,000,000 pairs and we’re just getting started.

Want to help shape the next global footwear brand? If you’re a perpetually curious, growth-minded problem solver with big ideas and the skills to back them up, let’s chat!

To learn more, visit .

Overview

We’re looking for Customer Care Agents to join our Vancouver HQ! With a rapidly growing customer and fan base, our Customer Care team provides above and beyond customer service through all our platforms. This is an exciting opportunity for all enthusiastic, passionate, and customer-centric individuals who want to help create a memorable and seamless Vessi experience for each of our customers.

This is a part-time (24 hours/week), 6-month contract with the possibility to extend to a permanent, part-time position.

Vancouver HQ hours are Monday to Friday from 9:00 AM to 5:00 PM PST, and potentially Saturday and/or Sunday based on business needs.

Please note that excellent writing skills are a big part of this job and we’ll require a cover letter in order to consider you.

What You’ll Do:

• Interact with customers by answering emails and chats through our dedicated platforms
• Ensure customers are satisfied with the resolution decided upon while following policies and procedures established by management
• Keep up-to-date with evolving promotions and back end systems to ensure optimal job performance
• Speak with customers in real time over the phone
• Other tasks as required

What We’re Looking For:

• Excellent written and verbal communication skills
• Ability to work independently with little supervision
• Ability to offer exceptional customer service under pressure and in a fast-paced environment
• Strong critical thinking and problem-solving skills
• Willingness to complete a role play during the interview process

It’s a Bonus if You Have:

• Minimum 60wpm typing speed
• 1+ years experience working in an e-commerce, retail, hospitality or call centre environment
• Previous experience working with clothing or footwear in any capacity
• Knowledge of e-commerce based platforms such as Shopify, Gorgias, Loop, Netsuite, etc.

What You’ll Get:

• Opportunity to help build an ever-evolving brand and help us achieve Vessi’s vision which is to inspire happier communities
• Competitive salary
• Professional development opportunities
• 40% Family & Friends Discount
• Free Vessi product and 50% Employee Discount
• Flexibility to work remotely and from our beautiful office in Yaletown
• Dog-friendly office

At Vessi, we are committed to building an environment where all team members feel welcome and have the opportunity to succeed. We believe that a strong commitment to diversity and inclusion allows us to truly fulfill our mission and live out our core values. We are an equal opportunity employer and encourage people of all backgrounds, perspectives and skillsets to apply.

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