Customer Service Representative

Job title: Customer Service Representative

Company: bloo Recruitment

Job description: Customer Service Rep’s speak to Millions of people around the world each day. We are looking for the one in a million person to make a difference for our client. This position directly impacts the business and plays a key role in profitability. The Customer Service Representative provides excellent customer care by processing customer orders, and confirming order quantities and product availability

The Customer Service Representative is responsible for taking incoming calls, entering orders, ensuring customer orders are correct, confirming product descriptions and quantities, shipping information and date of delivery. In addition, this position coordinates the delivery of orders to the appropriate distributions centres, including cross docks.

Job Responsibilities:

• Provides timely and accurate information to incoming customer order status and service knowledge requests.

• Processes customer orders/changes/returns according to established department policies and procedures.

• Provides timely feedback to the company regarding service failures or customer concerns.

• Partners with the Operations/Sales team to meet and exceed customer’s service expectations.

• Act as back-up to the nightshift Scheduling Clerk in their absence.

• Update productivity/billing and dock planning documents daily

• Order all supplies required for the Distribution Center and complete Purchase order requisitions for approval.

• Communicate staffing requirements and any problems to the temporary staffing employee agencies on a daily basis.

• Keep all customer documentation organized and filed accordingly

• Act as the liaison to the customers carriers communicating daily requirements.

• Other administrative duties as assigned

DETAILS OF FUNCTION:

• Key in all customer product receiving and outbound orders to company WMS as well as some customer specific ERP systems in-house

• Release and print all outbound orders for the dayshift and nightshift ensuring all customer specific shipping instructions are communicated to the Warehouse Supervisor’s.

• Close off and complete all receiving and shipping orders in company WMS as well as customer specific ERP systems and file documentation as required.

• Schedule all inbound product with customers carrier’s and update Dock planning report communicating workload to Shift Supervisors.

• Communicate to customers all inbound appointments, delays and outbound order shipments.

• Act as main contact to all customers inbound/outbound carriers/couriers ensuring all documentation is signed, scanned and emailed to customers and filed.

• Control the communication to carriers for empty unit removal as well as yard congestion.

• Order all Distribution Center supplies ensuring adequate stock is kept and complete PO requisitions for approval.

• Review all nightshift administrative documentation for proper completion and file.

• Answer all Distribution Center inbound calls and direct accordingly.

• Communicate daily staffing requirements for both the dayshift and night shift to the temporary employee agencies.

• Create and revise all customer service functional procedures related to each customer administrative system as well as company’s WM

Requirements

• Highly organized, detail focused and goal oriented. A strong sense of urgency and the ability to manage changing priorities.

• Passion to follow policies and procedures; ability to make recommendations for improvement

• Demonstrated passion for excellence with respect to treating and caring for customers

• 1+ years related work experience in customer service, preferably for warehousing companies

• Ability to communicate clearly and professionally. Proficient in oral and written English

• Proficient with the use of MS office; including Word and Excel

• A team-player, able to handle pressure in meeting deadlines

• Resolves conflict in a timely manner

If you are interested on this role, please send your detailed resume in a Word Format. Your resume should include your previous and latest work experience with specified duties and responsibilities.

If you think that someone you know will be a great fit for this role, you can send us a referral.

Due to the volume of resumes we receive, only those applicants whose skill set match our requirements will be contacted.

All applicants must have legal authorization to work in Canada for an unlimited period of time.

For this position and more please visit us online at

Bloo Recruitment is a temporary staffing company specializing in the placement of Office Administration, Hospitality and Events, and Light Industrial associates on a temp, temp-to-perm, and contract basis.

Expected salary:

Location: Surrey, BC

Job date: Fri, 09 Apr 2021 22:29:16 GMT