Customer Service Representative (Part-Time, Permanent)

Job title: Customer Service Representative (Part-Time, Permanent)

Job description: Position Title: Customer Service Representative (Part-Time, Permanent)

Reports To: Online Sales and Operations Manager

Division: ReStore – E-commerce

Location: 155 Bermondsey Ave (Remote)

Who We Are

Habitat for Humanity Greater Toronto Area (Habitat GTA) is leading the way in addressing one of the most pressing issues of our time: the need for affordable housing. Our work focuses on helping working families become homeowners – thus realizing both a safe and secure place to live and the opportunity to build equity and financial independence for themselves and their children. We are a land developer, a home builder, a fundraiser, and a mortgage holder. In support of our homebuilding operations, Habitat GTA operates retail home improvement stores called ReStores, which collect donations of home furnishings, appliances, and renovation materials and sells them to the public, with all proceeds helping us build more homes.

Habitat GTA is growing. We are an innovative, entrepreneurial social enterprise that has been increasing our capacity for impact each and every year. Together, we are building a better, more inclusive GTA for everyone.

What we offer…

• A meaningful opportunity to make a difference in your local community and to have first-hand contact with the families whose lives are transformed by our work
• The pride of being part of a highly respected, high profile global charity
• A stimulating, fast paced professional opportunity in a team of like-minded ‘world-changers’
• Comprehensive health and dental benefits
• RRSP eligibility
• Flexible work arrangements
• Internal job mobility and developmental opportunities
• Wellness initiatives including EAP and corporate gym membership rate with Goodlife Fitness

The Opportunity

HabitatReStore.ca, the social enterprise of Habitat for Humanity GTA, is rapidly expanding its online presence with all 12 of its brick and mortar retail locations online. We are looking for a Customer Service Representative to support our customers and provide the best experience possible from multiple touch-points.

Your Impact

• Manages customer service inquiries through various contact points: e-mail, phone, Google My Business
• Engages customers and donors in positive conversations that lead to the smooth resolution of their queries
• Recognizes when to escalate complaints or scenarios falling outside the support boundaries through established process
• Connecting daily with our retail ReStore network regarding order management, inventory, and logistics
• Redirecting inquiries to various internal departments
• Suggesting continuous improvements on web policy pages through customer feedback and supportive data
• Building reports and analyzing data relating to customer service contact points
• Occasional support with e-commerce data entry and admin

What You Bring

• Experience within an e-commerce platform (1 year)
• Customer service experience (1 year)
• Technologically proficient – ability to learn systems quickly
• Excellent written and verbal communication skills
• Positive, congenial attitude and excellent telephone/e-mail manner
• Proficiency in MS Office, with a focus on Outlook
• Attention to detail and accuracy
• Ability to work with minimal supervision
• Ability to problem solve for amicable resolutions within the customer service framework

Your Future at Habitat for Humanity GTA Awaits…

Applicants must be eligible to work in Canada throughout the duration of their employment with Habitat for Humanity GTA. Proof of eligibility will be required.

Habitat for Humanity GTA is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Habitat for Humanity GTA is committed to ensuring a barrier-free, accessible and inclusive work environment. We welcome and encourage applications from people with disabilities. Upon individual request, we will endeavor to remove barriers to the hiring process to accommodate candidates with disabilities, providing the applicant has met the bona-fide requirements of the employment position. Please inform us should accommodation be required at any point during the recruitment and selection process.

As part of our selection process, the successful candidate must receive clearance by a police background check.

It is a mandatory term of employment for this position that you are fully vaccinated for COVID-19 at least 14 days prior to your start date. Employment will be contingent on proof of vaccination.

We thank all applicants for their interest in Habitat for Humanity GTA, however only those selected for an interview will be contacted.

Click Here to Apply

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