Director, IT Operations Engineering

Job title: Director, IT Operations Engineering

Job description: Role and Responsibilities

CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world’s top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE’s flight operations software backed by a global team and unparalleled expertise.

We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets – Commercial Aviation, Business Aviation and Airline Operations.

Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE’s customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.

CAE Flight Operations equips aviation professionals with the data needed to make informed decisions and take control of critical tasks.

The role we are offering you:

The Organization Service Operations & Service Operations team of CAE Civil Flight Services is looking for a motivated individual to join us as Director, IT Operations Engineering to help us deliver world class operation of mission critical solutions to our airline customers. Are you ready to:

Build and lead a team of experts responsible for:

Deployment architecture, ensuring that our systems and applications were strategically designed and implemented to maximize efficiency and scalability.

Managing the operations architecture focused on optimizing the infrastructure and processes to ensure the smooth and efficient functioning of our systems and services.

The resiliency and reliability engineering efforts that include designing and implementing strategies to enhance the robustness and dependability of our systems to ensure uninterrupted service availability.

Responsible for cloud optimization and cloud capacity planning and engineering, involving the meticulous management of our cloud resources to maximize efficiency, cost-effectiveness, and scalability while also engineering solutions to meet our evolving capacity needs in the cloud environment.

Leading the performance and load test engineering efforts that includes designing, executing, and analyzing performance tests to ensure our systems met optimal performance standards, effectively handling high loads and providing a seamless user experience.

Develop and execute strategic plans for operational excellence, aligning them with business objectives and ensuring the reliability and performance of critical systems.

Collaborate with cross-functional teams, including software engineering, platform engineering, and infrastructure, to identify and prioritize areas for improvement in system reliability, scalability, and performance.

Define and track key performance indicators (KPIs) related to the responsibilities of the organization.

Stay up to date with related emerging technologies and industry trends and drive their adoption to enhance system performance and efficiency.

Foster a culture of collaboration, innovation, and continuous learning within the team and across the organization.

Drive the business continuity plans for applications under your responsibility. Define, implement, and rehearse appropriate disaster recovery plans and strategies.

Manage relationships with technology vendors, negotiating contracts, and evaluating vendor performance to ensure adherence to service level agreements and contractual obligations.

Collaborate with the security and compliance teams to develop and enforce policies, procedures, and best practices, and ensuring compliance with relevant regulations and industry standards.

Our ideal candidate has:

Bachelor’s or Master’s degree in computer science, engineering, or a related field.

More than 12 years of relevant experience in the field.

Extensive experience in SRE or related roles, with a focus on managing large-scale systems and infrastructure.

Five or more years of leadership responsibilities, including strategy, budgeting, and staffing.

Experience in leading managers with teams spread between several time zones.

Exceptional leadership skills, with the ability to develop and communicate a vision that inspires and motivates employees.

Ability to build consensus, make decisions based on many variables, and gain support for major initiatives.

Maximizing effectiveness of nearshore / offshore resource models

Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills

Strong oral communication and written presentation communication skills.

In-depth knowledge of SRE methodologies, principles, and best practices.

Proficiency in cloud platforms such as AWS, Azure, or GCP, and experience with infrastructure as code (IaC) tools like Terraform or CloudFormation.

Solid understanding of containerization technologies, such as Docker and Kubernetes.

Experience with monitoring and observability tools like Prometheus, Grafana, ELK stack, or similar.

CAE offers:

an environment where your initiatives will be recognized and valued.

the opportunity to travel internationally ​

the opportunity to work on a variety of projects on a multidisciplinary team.

the opportunity to represent the organization at external conventions and conferences.

the possibility to work from home occasionally.

flexible schedules.

attractive employee benefits.

Come share your passion with us!

About CAE:

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines, defense and security forces, and healthcare practitioners to perform at their best every day and when the stakes are highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries.

Everyday, our people make the amazing happen. Their work enables our customers to perform at their best and move society forward. Our people are the heart of our first-class organization.

#LI-VM1

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value “One CAE”, we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

Click Here to Apply

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