Director – Restaurant Operations

Job title: Director – Restaurant Operations

Job description: It’s no secret, the global pandemic has negatively impacted the foodservice industry. Some organizations will scramble to recover, others proved to be agile and were well-positioned with their consumer offering and format. With current consumer trends towards healthier living and eating, combined with a stellar management team, our client is in a great position to expand their current retail foodservice footprint across Canada and the US. We are seeking a Director of Restaurant Operations to join the Vancouver-based team reporting to the CEO to work on delivering substantial restaurant growth over the next few years.

Responsibilities include:

• Manage the full spectrum of real estate assets related to leased space and work directly with landlords and brokers to meet spatial requirements
• Negotiate terms of all lease agreements including offers to lease and conditions of leases
• Develop and manage the new location pipeline for North America including facilitating site visits, market tours and collaborating with the executive team for cross-functional alignment
• Oversee all renovation processes and upgrading of existing retail outlets
• Act as a champion of the Restaurant Operations group when liaising with key internal departments – Finance, Procurement, Supply Chain, Quality Assurance, Sales and Marketing
• Hire and staff location employees including a Shop Manager to report directly into your position
• Perform market analysis and site selection
• Manage critical dates relating to existing leases
• Manage the full P&L for the division
• Negotiate best in class lease renewals and rent restructuring deals including presenting terms to Capital Committee for approval
• Prepare and present proformas to the Capital Committee as part of the approval process
• Collaborate with cross-functional partners to ensure new restaurants are opened on time, on-brand, and within the approved budget guidelines
• Interface with in-house legal to review, negotiate and finalize leases and coordinate various lease issues
• Maintain relationships with landlords and brokers
• Ensure branding and image consistency across all storefronts
• Develop standard operating procedures, policies, and operational guidelines
• Drive financial profitability of operations through reporting, annual and quarterly budgeting

Qualifications:

• Degree or Diploma in Commerce, Business, Commercial Real Estate, or a related field
• Minimum 5 years experience managing a portfolio in a retail, restaurant, hospitality, or landlord environment
• Experience expanding retail and restaurant footprints in North America. International experience considered a big asset
• Excellent negotiation skills and exhibit the ability to run multiple real estate projects over long intervals
• Knowledge of best practices for POS technologies
• Strong interpersonal skills with the ability to build cross-functional relationships, specifically in terms of landlord relationships
• Strong proficiency with Microsoft Office and cloud-based systems
• Self-motivated leadership with strong decision making, problem-solving and organizational skills
• The ability to manage and execute multiple project deliverables under tight deadlines
• Outstanding written and oral communication skills
• The ability to travel within North America

If you have an entrepreneurial approach, desire a fast-paced environment with a ton of upside, we should chat. Our client offers a competitive compensation package and autonomy to make a big difference. Just the tip of the iceberg shared above so reach out for more info. Looking forward to chatting!

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