Executive Director, Patient Experience, Partnerships and Innovation – BC Mental Health and Substance Use Services

Job title: Executive Director, Patient Experience, Partnerships and Innovation – BC Mental Health and Substance Use Services

Company: Provincial Health Services Authority

Job description: Executive Director, Patient Experience, Partnerships and Innovation

BC Mental Health and Substance Use Services

Vancouver, BC

Are you a dynamic leader with experience navigating the complexities of the province’s health care system? Are you committed to making a difference in the lives of clients and families impacted by mental health and substance use challenges?

The Provincial Health Services Authority (PHSA) is actively seeking an Executive Director, Patient Experience, Partnerships and Innovation (ED) to lead inter-professional practice, mental health promotion and patient experience at BC Mental Health and Substance Use Services (BCMHSUS).

An innovative change agent, you will provide strategic leadership in nursing and allied health professional practice, learning and development, client and family experience, mental health promotion, health literacy, research operations, evaluation and knowledge exchange. You will identify and build clinical and core competencies across programs to strengthen expertise and enable a healthy, engaged, culturally competent, safe and trauma informed workforce. A transformational and results-oriented leader, you will have exceptional organizational, problem-solving and communication skills combined with strategic and operational leadership experience.

Reporting to the Vice President, BC Mental Health and Substance Use Services, the Executive Director will oversee a range of programs and services aimed at strengthening the workforce, the patient experience and the system of care for people with complex needs.

What you will do

• Lead and advance inter-disciplinary, evidence-based, trauma informed care.
• Oversee compliance to provincial and national legislation and standards for nursing and health science professionals and promote safe, competent and ethical practice.
• Develop, implement and evaluate evidence-based clinical education and knowledge exchange programs.
• Facilitate and support the client and family experience and create an environment of continuous learning, evaluation and research.
• Develop and lead priority projects that are designed to improve mental health and substance use literacy, promotion and prevention and address stigma in the complex populations.
• Build and maintain patient safety and quality improvement throughout.
• Manage program budgets, quality and performance.
• Oversee workforce planning, staff engagement and learning.
• Work closely with academic partners to strengthen teaching, research, learning, practice and program development.
• Develop and nurture strategic alliances and partnerships with internal and external stakeholders across the continuum, driving towards continued integration, program excellence, and system innovation.
• Partner with PHSA Human Resources to assist with health workforce projection, analysis and planning, staff engagement, leadership development and psychological health and safety.
• Partner with PHSA Indigenous Health, First Nations Health Authority and Indigenous communities across BC to advance indigenous wellness, cultural safety and respect across BCMHSUS programs.

What you bring

• Level of education, training, and experience equivalent to a master’s degree in a relevant discipline.
• Minimum 15 years of related experience in progressively senior leadership roles, including experience within a large, multi-site organization. Experience in the areas of mental health, addictions or primary care is considered a strong asset.
• Demonstrated ability to lead with a broad perspective and guide best practice service models to inspire people and foster collaboration, engagement and manage change.
• Responsiveness to the needs of stakeholders supported by an acute awareness of the impact of actions of self and others.
• Effective fiscal and financial management skills.
• Exceptional communication and interpersonal skills.
• Proven ability to negotiate and mediate resolutions to complex situations.
• Experience leveraging virtual health platforms.

For more information about this exciting opportunity, contact Linda Hand, Manager, Talent Acquisition – Clinical Services at .

What’s in it for you

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
• Access to more than 2,000 in-house training programs.
• Enjoy a comprehensive benefits package, including municipal pension plan.
• 12 annual statutory holidays with generous vacation entitlement and accruement.
• Flexible work options including flex time, work locations and job sharing (eligibility will vary)
• Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Regular Full-Time
Location: Vancouver
Closing date: March 10, 2021
Requisition #:ED BCMHSUS

What we do

(BCMHSUS), a program of the Provincial Health Services Authority (PHSA) cares for people with complex mental health and substance use challenges.

plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity and hires on the basis of merit, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Labor Agreement
Requisition # ED BCMHSUS-2351558
Work Site
Job Type Regular, Full-Time
FTE 1.00
Hours of Work
Work Days
Expiry Date 10-Mar-2021

Expected salary:

Location: Vancouver, BC

Job date: Thu, 18 Feb 2021 23:58:24 GMT