Guest Experience Representative

Job title: Guest Experience Representative

Job description: Why join us?

Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.

At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.

We are currently looking to add a member to our team! At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. The Guest Services Representative will act as the representative for the mall enthusiastically promoting the center, its’ stores, programs, and services. The Guest Services Representative will report to Guest Services Supervisors.

Responsibilities:

• Respond to shopper’s requests and inquiries, via telephone, email, web chat, or in-person, responding in a professional, knowledgeable, and friendly manner.
• Maintain a thorough knowledge of the Centre’s services, stores and locations, and upcoming special events and promotional services
• Support the Centre’s gift card program including handling large amounts of cash, credit and Interact payments, and reconciling receipts.
• Complete administrative tasks and conduct all service functions related to the Guest Experience Desk.
• Assist with promotional and special events as required.
• Provide gift wrapping for customers and assist with other related duties.
• Calmly handling potentially stressful situations with integrity and a sense of empathy.
• Handle computer systems, finances and data entry with equal ease and efficiency.

Experience and Qualifications:

• Experience in a similar position with exceptional customer service skills
• Ability to deal to comfortably deal with technology such as Microsoft Teams, our Giftcard Selling Software, setting up and managing Ipads, troubleshooting Wifi problems, and managing multiple accounts to different services.
• Intermediate skills in Microsoft Office (Excel and Word)
• Excellent oral and written communication skills
• Strong attention to detail and problem solving skills
• Ability to prioritize workload and handle competing priorities and deadlines
• Ability to work Friday, Saturday, and Sunday

Our story:

Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys, and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$87 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences, hotels, alternatives and credit in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities, and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 80 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario’s municipal employees.

For more information on Oxford, visit

OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

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