Guest Services Representative

Job title: Guest Services Representative

Job description: JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL is seeking a dynamic individual for the role of Guest Services Representative. This is a part-time, fixed-term (with the potential for permanent part-time) position and the successful candidate must be available during the daytime on Monday-Friday. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivers on the JLL mission of “Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience”.

WHAT YOU WILL DO

• Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations, promotional activities and comfort tools;
• Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services location;
• Interact with shoppers and retailers in a courteous and efficient manner;
• Sell shopping centre gift cards and balance sales to transactions;
• Project a positive attitude over the telephone and in person;
• Develop and maintain strong relationships with retailers and educate them about the centre’s services; • Assist guests by providing directions/information, answering questions, and performing other centre specific services;
• Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needs;
• Conduct all service functions of the Customer Relations/Guest Services location;
• Be aware of the centre’s Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
• Participate in special projects and assumes other duties and responsibilities as assigned.

WHAT YOU BRING

• Previous customer service experience preferred;
• Sales experience (transaction management and cash management);
• Positive attitude and a strong desire to provide excellent customer service;
• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;
• Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;
• Strong written and oral communication skills, multilingual skills a plus;
• Conflict resolution/management skills;
• Must be friendly, approachable, proactive and solution focused;
• Computer skills (Excel, Chrome);
• Flexible and able to work daytimes from Monday-Friday
• High school education;

Location:

On-site –Niagara, ON

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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