Hotel Dispatch Agent (AYS) – Seasonal – Full Time

Job title: Hotel Dispatch Agent (AYS) – Seasonal – Full Time

Company: Alterra Mountain

Job description: Description :

As a Hotel Dispatch Agent, our “At Your Service (AYS)” is a department that provides a high level of service to both our external guests and internal resort clients via telephone. AYS liaises with departments all over the resort to ensure that the guests needs are met, and where possible exceeded. The main purpose of this position is to ensure a smooth daily operation, while working efficiently and productively providing superior guest service.

WHAT’S IN IT FOR ME?

• Hourly Rate: $15.65
• Hours: Full Time Seasonal
• Resort perks:

• Discounted recreation tickets you can share with your family and friends;
• Staff priced meals and Starbucks treats;
• Retail savings at Columbia, North Face, Red Devil, Hillside, Lifted and more
• Staff room rates at all our hotels
• Reduced rate experiences at all other Alterra Mountain Company resorts

WHAT WILL I BE DOING?

• Answers calls on radio, cell phone and telephone in a courteous and professional manner;
• Record and dispatch incoming requests accurately and efficiently;
• Follows up on guest requests, questions and concerns in a prompt and attentive manner;
• Effectively communicates with other Hotel Departments when dispatching guests requests;
• Any additional administrative tasks as assigned.

WHAT DO WE NEED FROM YOU?

• Proven ability to provide excellent customer service
• Self-motivated and energetic
• Strong computer skills/knowledge (previous experience using a computerized phone or security system an asset)
• Strong multi-tasking skills
• Excellent communication and interpersonal skills
• Team oriented with a friendly, cheerful, and positive demeanor
• Proven track record of producing tangible and measurable results
• Recognizing areas of opportunity for improvement and taking self-directed action to correct
• Available to work weekends, evenings and holidays; 24 hour operation 7 days a week, varied shifts

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain Resort is Ontario’s largest mountain resort. Nestled on the shores of Southern Georgian Bay and only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Winter at the Resort boasts 43 ski and snowboard trails across 365 skiable acres, enhanced by a world-class snowmaking system. Summer months offer a variety of activities from golfing and high ropes, to zip-lining and coaster riding. At the base of the Mountain, guests can enjoy a stay in one of the 1,000 luxury accommodation units and experience an assortment of unique concept restaurants, bars and retail stores in the pedestrian Village. With 53,000 square feet of state-of-the-art conference space, Blue Mountain caters year-round to groups and special events. Blue Mountain is owned by Alterra Mountain Company. Visit for more information.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

For more information, please visit .

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Location: Blue Mountains, ON

Job date: Fri, 04 Jun 2021 02:27:16 GMT