Implementation Specialist

May 29, 2021 Hospitality / Tourism

Job Overview

Job title: Implementation Specialist

Company: iOFFICE

Job description: Four Brands. One Mission.

iOFFICE, Teem, ManagerPlus and Hippo CMMS brands are one family, working together to serve thousands of organizations and their millions of employees around the world. We are creative, curious, and collaborative with a passion for inspiring the heart and soul of today’s workplace.

Create Your Own Future. Starting Now.

In the workplace of tomorrow, some of the most exciting jobs have yet to be defined. The future belongs to those who create it, and our team does just that each and every day. We’re constantly adding new features to our software that enhance the user experience, integrate with new technology, and help our customers make sense of their workplace data. If you’re a creative, curious, and collaborative individual with a passion for solving the kinds of problems that may not even exist yet, we want you to join us!

Position Summary: The Implementation Specialist is responsible for after sale service. They are responsible for database set up in a manner that promotes the long-term success of the customer’s investment. Once a sale is completed, the customer is handed off to the on boarding and support teams. The ultimate goal is customer success, by ensuring the customer adopts the software, and customer retention.

Essential Duties and Responsibilities: Include the following and other duties as assigned.

Be the point of contact during on boarding period and responsible for the successful implementation of the system for the customer.

Work closely with sales team to understand customer needs, especially with larger accounts.

Set up kick off meeting with customer to explain on-boarding process, timelines, and expectations, through web conferences.

Ultimately responsible for getting customer data integrated into the software (buildings, users, asset lists).

Format and validate data that has been provided by the customer, so that it can be imported into their database.

Educate customers on best practices for data collection and delivery.

Build, deliver, and execute a project plan, often in conjunction with a supporting Technology Project Manager.

Identifying issues and effectively pivoting resources to keep the project moving forward.

Support Implementation Managers.

Be responsive and deliver high quality and friendly support.

Responsible for managing multiple projects at a time, for various customers

Understand the various needs and requirements of customers coming from different industries (healthcare, retail, hospitality, manufacturing, etc.).

Be proactive in managing implementations. Will not wait for the customer to send data, if they are late or falling behind, be assertive and keep them on track.

Be a product specialist and learn customer business needs (for various industries).

Manage and report customer feedback for product improvement.

Provide innovative solutions to complex customer needs.

Provide documentation and support for the Sales & Customer Support teams.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Benefits:

Base Salary
Above-average benefits including medical insurance, dental & vision, and disability insurance
Paid time off (PTO) plus paid holidays
RRSP plan
Casual dress

Location: Winnipeg, Manitoba

About iOFFICE

We are obsessed with helping create meaningful connections that enhance the employee experience and drive positive business outcomes. We believe our success depends upon us ‘Owning the Outcome’; always doing the right thing; being innovative and working as a team.

. . . . Our Tech. Our Team. Our World.

The iOFFICE team has an extensive history as innovators in the Space and Workplace Management Software realm. Our leaders were instrumental in founding the first-ever platform of this kind as a native SaaS offering. We were there from the very beginning but were never content with staying there. Instead, we have continued to advance our technology to keep pace with the ever-changing workplace landscape. Meet the dedicated leaders at the forefront of the tech revolution that marries the employee experience and operational efficiencies to create incredible, future-ready enterprises.