IT Analyst, Executive Support

Job title: IT Analyst, Executive Support

Job description: ABOUT US

“Powering Economies and Communities”

TransAlta owns, operates, and develops a diverse fleet of electrical generation assets in Canada, the United States and Australia, providing municipalities, industries and businesses with safe, low-cost and reliable clean electricity. For over 100 years, TransAlta has been a responsible operator and proud community-member where its employees work and live. We are committed to fostering a dynamic, productive, and safe work environment. Our employees contribute to a diverse, open, and transparent culture with clear accountabilities, strong leadership, and challenging opportunities for personal career growth.

For more information about TransAlta, visit our website at,

ABOUT THE ROLE

TransAlta is seeking an experienced Executive IT Support Analyst to join our Information Technology team to provide white glove technical support to our Senior Leaders and special events.

As the primary IT resource for our Senior Executives (C-level), this individual is responsible the functionality of all IT equipment and services used by the Senior Executives. This person must think strategically, anticipating problems that the Executives may encounter and addressing them proactively. Providing prompt, confidential and reliable technical hardware and software support for executive’s laptops and mobile devices will be needed along with providing support for executive video conferencing, audio/video events and town halls.

RESPONSIBILITIES

As the IT Analyst, Executive Support, your primary and secondary responsibilites are as follows:

Primary

Foster and maintain a collaborative working relationship with Executive Assistants to plan and coordinate IT activities that enables senior leader work activities

Assist with installs, configures, troubleshooting and syncing mobile devices, laptops, desktop, and network connectivity with executives and assistants on current and future IT applications and devices

Provides technical support and testing for smooth execution of department/company wide meetings, events, and conferences, on and off-site

Communicate and translate technical verbiage into business-friendly language

Evaluate and recommend conference related hardware/software solutions

Assists with managing and developing technology knowledge-base documentation

Research and test interoperability of new software/hardware products against existing solutions

Utilizes incident management system to receive, track, escalate and close support requests

Follow IT Governance such as Change Management (ITIL) using the ServiceNow platform

Where required, assist End User Support Lead in creating timelines and tasks with measurable goals and KPI’s

Always maintain strict confidentiality and professionalism

Secondary

Provide support and assistance to the corporate and remote site deskside team and End User Services Leader in a variety of Systems administration, maintenance, and analysis

ABOUT YOU

We are looking for the following must have qualifications and experience:

5 years’ experience working in support of desk side services, experience supporting C-level executives and their assistants

Valid class 5 drivers license

Must have excellent verbal and writing skills to communicate with all management levels, specifically to identify risks and proactively provide solutions

Excellent technical knowledge of MS Office 2016, Office 365 and M365 toolset

Excellent technical knowledge with Windows 10 OS, Desktop/Laptops, Apple iOS and Devices (iPhone, Tablets)

Strong understanding of ServiceNow IT Operations Management and IT Service Management modules. Experience with ServiceNow IT Asset Management would be a plus.

Highly motivated, detail orientated individual with strong analytical and problem-solving skills

Ability to react to high pressure and dynamic, changing environments

Demonstrates discipline of company guidelines, processes, best practices, and procedures

Must be proactive and take ownership of solving issues while managing priorities and escalations

Ability to multi-task, manage time and follow through with assignments

Our comprehensive and flexible benefits, competitive compensation, incentive and rewards programs form the foundation of TransAlta’s excellent employment proposition.

Come on board!

Our commitment is to attract and retain the best talent. Some positions may require the successful completion of one or more background checks such as criminal, medical, or compliance. If these verifications are needed, they will be indicated on the job posting.

COVID-19 VACCINATION POLICY

As TransAlta continues to navigate through unprecedented challenges from the COVID-19 pandemic, we want to assure prospective employees of our continued commitment to maintaining a safe and healthy workplace and that we are taking additional measures to help protect our employees and their families from contracting and spreading COVID-19.

All employees hired, or who begin employment, after November 15, 2021 must provide proof of full vaccination as a condition of employment. Those applicants with appropriate exemptions must identify themselves at the time of interview and provide documentation of the exemption to the TransAlta Disability Management team prior to an offer of employment being made.

Our Commitment to Equality, Diversity, and Inclusion

It is our collective mission to ensure that every single employee feels a sense of inclusion and belonging and can show up to work as their true authentic self. TransAlta is committed to hiring a diverse workforce including women, Indigenous Peoples, persons with disabilities, members of visible minorities, and members of the LGBTQ2+ community. TransAlta believes that diversity enhances the quality of its performance, is an essential element to effective corporate governance, and cultivates a strong workplace culture. Click for our Diversity and Inclusion Pledge.

TransAlta has received certification from , a technology company setting the global standard for equity, diversity, and inclusion, for its continued commitment to and meaningful performance on ED&I in the workplace.

Click Here to Apply

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