IT Application Support Technician

Job title: IT Application Support Technician

Job description: *Process support requests on a daily basis (tickets, complaints, customer requests linked to service development)
*Assign tickets to the right place;
*Ensure the proper functioning of applications and monitor system alerts ;
*Document the problem and/or opportunity for improvements and/or training;
*Establish and maintain a positive collaborative relationship with all stakeholders, while ensuring that key organizational issues are addressed;
*Recommend corrective actions when necessary;
*Participate in the drafting of procedures and documentation;

• Diploma in IT or any other diploma deemed equivalent;
• Good knowledge of Excel
• Be able to provide quality customer service;
• Good knowledge of the business processes of a company in distribution, sales, general services or franchise management;
• Have good conflict management skills and tolerate ambiguities during a negotiation process;
• Possess excellent oral and written communication skills, in French and English;
• Knowledge of SQL (asset)
• Fluent in french is mendatory for the position

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