IT Change Management Specialist (Workday)

Job title: IT Change Management Specialist (Workday)

Job description: Our Client is looking for a Change Management Specialist -Workday to be a member of the Workday Support Team , which is dedicated to configuring and maintaining Workday, their cloud-based software system for Human Resources, Finance, Payroll and Budgeting.

This individual is responsible for the efficient management of the system change enablement practice . In addition to managing the change requests received from the business owners and other Workday users to support their operational requirements, the individual is responsible for the planning and implementation of features that become available through the bi-annual Workday releases (spring and fall).

this individual also manages expectations and stakeholder interests that span several areas, ensures that best practices are undertaken to mitigate risks and evaluates whether changes made to the Workday system create value for the company.

The individual also identifies and supports process improvement and optimization opportunities by contributing to the development of standard business processes , communication and training materials. They are responsible for providing professional leadership and coaching and contributing to the professional development of Workday Support Team members concerning business analysis and project management skills .

Required Qualifications:

Minimum four (4) year degree in Computer Science, Management Information Systems, or Business Administration;

A minimum of nine (9) years’ experience in software applications, business analysis and project management;

Work experience and advanced knowledge in enterprise resource planning systems and related business applications;

A minimum of one (1) year experience with Workday with specialty knowledge in one (1) or more modules in Human Capital Management, Finance or Payroll is preferred;

A qualification or certification which covers the field of Change Enablement/Change Management;

ITIL certification preferred;

Experience leading in a client-focused, team environment;

Experience in evaluating client needs, time estimates, setting tasks, determining priorities, tracking progress toward completion;

Experience in research and analysis to support a best practice approach to future state business processes;

Experience providing input for various change management and communication activities as required, including supporting the creation of training materials and user guides identifying and supporting readiness activities;

Proven stakeholder management skills;

Experience in the use of customer support infrastructure tools, including a case management system and associated reporting tools;

Experience with process improvement including tools and approach (e.g. Lean, Six Sigma, etc.);

Previous functional experience with Human Resources, Finance, Payroll and/or client relationship management products;

Experience and/or training in requirements, design, configuration, test and readiness activities;

Critical thinking, problem resolution and analytical skills;

Excellent time management skills.

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