IT Client Advisor

Job title: IT Client Advisor

Job description: IT Consultant, IT Industry – Port Coquitlam, BC Canada

ActiveCo Technology Management, a New Charter Technologies Company, is currently looking for an IT Consultant/virtual Chief Information Officer (vCIO) to join our team. The consultant holds a prominent role on the Client Services team and is critical to the successful operations of ActiveCo. As the consultant, you will be responsible for developing strong rapport with our clients in order to assist them as proactively and strategically as possible. If you pride yourself with first class customer service, possess exceptional communication skills and are detail oriented, then this is a job for you!

Core Outcomes:

• Manage client accounts and relationship
• Develop a deep understanding of clients’ needs, resources, and recommend the appropriate solutions to satisfy their demands
• Assist clients with understanding and adopting new technology
• Liaison with client for service escalations
• Project Management – Oversee and manage Professional Services projects for our clients

• Provide consistent communication internally on current and future projects
• Assist with the onboarding of new clients
• Conduct onsite / offsite client meetings as well as train / communicate our clients on technical procedures
• Maintain in-depth product knowledge of the service offerings of ActiveCo
• Execute on all the Company’s policies and procedures

Competencies & Skills Required:

• Takes strong pride in work to ensure high quality results
• Customer focused interpersonal skills
• Ability to effectively communicate complex technical concepts to non-technical individuals
• Excellent organization, time management, project management and planning skills
• Ability to work under pressure with tight deadlines
• Punctual, polite, and must uphold a high degree of professionalism

• Resourceful problem-solver capable of initiating formative solutions to complex problems
• Advanced Microsoft Office Suite Skills

Experience Required:

• Possess business process and/or consulting experience
• Previous experience in IT is an asset
• Require a valid BC driver’s license and access to transportation

What’s in it for you?

We offer an attractive benefits package which features a comprehensive extended health plan, vision & dental plan, long-term disability coverage, and several other important components designed to provide financial security to you and your family.

At ActiveCo, we understand that our strength comes from our skilled and dedicated employees, and we work hard to support their ongoing professional development. We offer professional development with paid job skills training to support each of our employees in their pursuit of career advancement and growth.

Information for Applicants

• Please make sure you attach your resume to your email/application in a word document, or PDF form
• Upon receipt of your application, you will be sent a link to complete a PI survey, this needs to be completed to be considered for the position

Click Here to Apply

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