IT Client Success Coordinator

Job title: IT Client Success Coordinator

Job description: Are you incredibly awesome? Do you like working with other people who are incredibly awesome? We’re looking for another great team member to join our growing Client Services team to manage client accounts and continue to develop our strong rapport with our clients in order to assist them proactively and strategically.

Since 1999, ActiveCo Technology Management has reshaped IT Management by using innovative techniques to provide outstanding support services to small and medium-sized businesses across all of North America. We believe in creating an exceptional culture, with an exceptional purpose to embrace diversity and create an inclusive and collaborative work environment. Together, we work hard, we have fun, we strategize nonstop, and we never give up!

We are seeking an enthusiastic individual to join our staff. The Client Success Associate holds a prominent role on the Client Services team and is critical to the successful operations of ActiveCo. Candidate should have a great personality and enjoy working in a team environment. This is a full time, permanent position with an excellent benefits package and room for growth.

Main Duties:

• Manage client accounts and relationship
• Develop a deep understanding of clients’ needs, resources, and recommend the appropriate solutions to satisfy their demands
• Assist clients with understanding and adopting new technology
• Acts as a support and escalation point for client support teams within the company, protecting relationships and revenue
• Plan and facilitate strategy meetings, and other initiatives in support of service team
• Project Management – Oversee and manage Professional Services projects for our clients
• Maintain in-depth product knowledge of the service offerings of ActiveCo.
• Provide insights and reporting to clients to ensure that they get the most out of the service, and team members to ensure client initiatives are effectively supported.
• Conduct business review meetings with assigned client group
• Work with management to develop proposals.
• Effectively communicate features and benefits of solutions and manage client expectations.
• Manage the complexity of Managed IT services proposals, contracts, and lease agreements.
• Maintain in-depth product knowledge of the service offerings of the company.
• Conduct onsite/offsite meetings as well as train/communicate our clients on technical procedures.

Required Skills & Experience:

• Previous experience in a customer success or business strategy role
• Previous experience in a technology services environment is preferred
• Client relationship management experience
• An ability to connect on a human level with people at all levels at ActiveCo. and our clients’ organisations
• Strong communication skills, both verbal and written
• Organisational skills; both analytical and problem solving
• A proven ability to maintain confidentiality and discretion around sensitive client and contract issues
• Project management experience is a plus
• Valid driver’s licence and access to reliable transportation is required

Preferred Attributes:

• A contagious passion for our business and a desire to share it with others
• The desire to work as part of a team and the ability to negotiate sensitive client issues while maintaining good relationships
• Critical thinking aptitude
• Empathy for team members and clients, and a desire to help them
• Professional confidence, and excitement about solving problems
• A positive, courteous demeanor
• An aptitude towards service
• Openness to feedback
• Ability to learn from experience

If you like technology and like learning new things while working in a team environment this would be a great fit!

Salary Range – $48,000 – $55,000 (plus commissions)

This is not a technical position and you will not be required to do any technical troubleshooting. You do not need to worry about your ability to solve technical issues for clients.

We will provide training on the systems necessary to do the job. The candidate will need the ability to research, understand and relate the necessary products involved in the IT industry and how they best benefit our clients. You will have a manager who will be available to help you through this process.

Here are the traits we look for in all of our teammates

Personable
Great Personality
Friendly
Team Player
Helpful
Supportive
Positive
Easy to Talk to

Knowledgeable
Smart
Wants to Learn
Thinks Outside the Box
Experienced
Offers Suggestions
Innovative

Customer Focused
Enthusiastic
Goes Above and Beyond
Loves Making Clients Happy
Great with Clients
Passionate
Follows up with Client

Dedicated
Meticulous
Hard Working
Company Focused
Loyal
Thorough
Willing to Help
Focused on item at hand
Accommodating

Professional
Well Groomed
Timely
Honest
Respectful
Genuine
Patient
Efficient
Structured
Good Mentor
Reliable/Dependable

Information for Applicants

Upon receipt of your application, you will be sent a link to complete a PI Survey, this needs to be completed to be considered for the position.

We thank all applicants for your time and look forward to receiving your resume. Unfortunately, due to a large number of applicants, only those selected for an interview will be contacted.

Click Here to Apply

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