IT Field Engineer

Job title: IT Field Engineer

Company: CompuVision

Job description: The Field Technician is responsible for travelling to clients’ offices and working on issues that require a physical presence. They are also responsible for communicating with end users and site contacts as necessary to keep everyone up to date.

Culture is an integral part of working at CompuVision. Our company DNA represent the most important values, the ones we live by:

Be Curious

Driven by curiosity, we seek to listen, to learn, and to understand, preparing ourselves now and for the future

Go Beyond

We are dedicated to delivering exceptional workmanship and results in order to earn the trust of our clients and peers

Serve as One

Individually impressive, collectively outstanding, together we server our clients with honesty, energy, humility and respect

Our Noble Promise – “Building Growth Minded People”- Is the driving force behind our values and the reason we do what we do.

The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.

Location: Can be based out of Comox, Courtenay, Parksville, Nanaimo, or surrounding area.

Hours: 8:30am – 5:30pm PST.

Responsibilities:

• Understand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable end result for the customer. You must be aware of and maintain our standards.
• Have full-time access to a vehicle and maintain business-class insurance.
• Drive to clients’ offices as required by remote staff.
• Maintain close adherence to their schedule and inform the Service Team Lead if they are unable to be at their scheduled appointment at the appropriate time.
• Set up new computer hardware and software
• Troubleshoot issues where remote technicians were unable to proceed.
• Identify recurring issues and initiate problem tickets for them.
• Make recommendations for improvements of supported hardware and software.
• Work with remote staff and 3rd party vendors as necessary to resolve issues.
• Escalate issues to a senior resource while remaining onsite if they unable to resolve it themselves.

Additional Responsibilities:

• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and up to date timesheets and expense reports.
• Attend training & team meetings as required.
• Participate in the on-call rotation (1 week every 3-4 months)
• Ability to work on weekends or after hours as needed.

Education Requirements, Skills, and Knowledge

• Completion of post-secondary education in computer science, computer information systems, networking, or systems analysis, supplemented by a minimum of 3 years of progressive experience. Equivalencies will be considered.
• Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
• VMWare Experience or Certification
• Minimum two years relevant IT experience fully supporting and building SMB environments
• Demonstrated senior level expertise in

• Windows Server
• Exchange
• BES
• Active Directory
• GPOs
• Routing and Switching
• Firewalls
• VPNs
• Virus and Security
• TCP/IP
• DHCP
• DNS

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

Expected salary:

Location: Nanaimo, BC

Job date: Tue, 04 May 2021 22:43:32 GMT