IT Service Delivery Manager

Job title: IT Service Delivery Manager

Job description: Description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery and regulatory products to fund platforms and tax services. The globally distributed service model has rapidly expanded through a combination of organic growth and more recently bolstered by acquisition. Service is now delivered by over 10,000+ staff across 50+ offices. The Apex Group administers circa $2.3 trillion in assets, including the investments of some of the largest funds and institutional investors in the world

IT Service Delivery Manager

The Role & Key Responsibilities:

IT Strategy and Planning:

• Develop and implement an IT strategy aligned with the organization’s goals and objectives.
• Collaborate with senior management to identify IT needs and priorities.
• Create and manage the IT budget, ensuring cost-effective use of resources.
• Stay updated on emerging technologies and trends to recommend innovative solutions.

2.Team Management:

• Lead and manage the IT team, including hiring, training, and performance evaluation.
• Delegate tasks and responsibilities, ensuring proper workload distribution.
• Foster a positive work environment and promote teamwork and collaboration.
• Provide guidance and support to team members, encouraging their professional growth.

3.Infrastructure Management:

• Oversee the design, implementation, and maintenance of the organization’s IT infrastructure.
• Manage network and system administration, ensuring high availability and security.
• Monitor and optimize infrastructure performance, including servers, storage, and network devices.
• Plan for capacity and scalability to meet current and future business needs.

4.Application and Software Management:

• Evaluate, select, and implement software applications that meet business requirements.
• Coordinate with vendors and stakeholders for software procurement, licensing, and maintenance.
• Ensure software compliance and manage version control and upgrades.
• Troubleshoot application issues and provide technical support to end-users.

5.IT Security and Risk Management:

• Develop and enforce IT security policies, procedures, and standards.
• Implement measures to safeguard the organization’s IT assets and data.
• Conduct regular security audits, vulnerability assessments, and penetration testing.

• Plan and execute disaster recovery and business continuity strategies.

6.IT Project Management:

• Plan, execute, and monitor IT projects, ensuring timely delivery and within budget.
• Define project scope, objectives, and deliverables, and manage project resources.
• Coordinate with stakeholders to gather requirements and ensure project alignment with business needs.
• Mitigate project risks and resolve issues to ensure successful project outcomes.

7.Vendor and Contract Management:

• Evaluate and select vendors and service providers, ensuring quality and cost-effectiveness.
• Negotiate contracts, service level agreements (SLAs), and maintenance agreements.
• Monitor vendor performance and adherence to SLAs.
• Manage relationships with vendors and resolve any contractual or operational issues.

8.User Support and Training:

• Provide technical support to end-users, troubleshooting hardware, software, and network issues.
• Develop and deliver training programs to enhance user skills and knowledge.
• Maintain a knowledge base and documentation for IT systems and processes.
• Foster a customer-centric approach to IT support, ensuring prompt and effective resolution of user problems.

9.IT Governance and Compliance:

• Ensure compliance with regulatory requirements and industry standards.
• Establish and enforce IT governance frameworks, policies, and procedures.
• Conduct internal audits and implement controls to mitigate IT-related risks.
• Stay updated on legal and regulatory changes affecting IT operations.

10.Stakeholder Communication:

• Collaborate with business units and stakeholders to understand their IT needs and challenges.
• Communicate IT initiatives, projects, and changes to relevant stakeholders.
• Provide regular updates on IT activities, performance, and upcoming initiatives to senior management.
• Foster effective communication channels to gather feedback and address concerns.

Skills Required:

• Bachelor’s degree in information technology, computer science, software engineering, or a related field.
• 8 to 10+ years’ of proven experience in managing IT infrastructure and services within Financial Services.
• Good working knowledge of newer versions of .NET, SQL 2016 and up, and XML. It will be a bonus if the candidate has experience implementing and maintaining APIs.
• Proven project management skills.
• Proficient in computer applications and interface, and IT security.
• Management and leadership skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Highly organized and detail-oriented.
• Excellent analytical and problem-solving skills.
• Flexible working hours.

What you will get in return:

• A high level of visibility within a large organisation on an upwards trajectory
• The ability to define marketing processes to drive innovation and have a tangible impact on the business
• Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline.
• Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.
• Opportunity to work with a diverse, agile and global marketing team.
• The opportunity to innovate, bring discipline to brand activity and really make a difference.

Additional information:

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.

We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.

For more information on our commitment to Corporate Social Responsibility (CSR) please visit

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