IT Support – Agent

Job title: IT Support – Agent

Job description: Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level NV-05

As an IT support technician, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration.

You provide discipline-specific technical support and help your unit carry out its activities, initiatives and processes in accordance with established policies and procedures. You support your unit’s more experienced employees and assist with technical work and analysis involving processes, information management and data processing. The ability to tailor your approach as needed and make sound decisions is therefore essential.

General Information on the Position

Other working conditions

• Number of job available : 1

Qualifications

• College diploma
• A minimum of 1 year of relevant experience

Please note that other combinaisons of qualifications and relevant experience may be considered

• For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job Decision quality, Situational adaptability

Work Location Complexe Desjardins Montréal

Trade Union FCDQ-MTL-SEPB 575 Bureau (00111)

Unposting Date 2021-07-2

Job Family Information technology (FG)

Click Here to Apply

Source: