IT Support Analyst – Level 3
Job Overview
- Company Name Fed IT
- Salary Offer $65000 - 75000 per year
- Job Start Date Tue, 23 Aug 2022 22:49:46 GMT
- Job Type Full Time - Permanent
- Job Source Careerjet
Job title: IT Support Analyst – Level 3
Job description:
- Analyze, coordinate and control systems, methods, processes and programs related to, among other things, the organization and administrative operation of communication structures, the processing of information by computer or otherwise and the efficient use of company resources
- Evaluate the needs related to one or more fields of organizational activities
- Gather information from users and identify potential sources of difficulties
- Design and recommend solutions to resolve identified issues at a level 3 technical level
- Computer science degree and at least 3 years experience in a similar role
- Advanced Azure/AD skills (an asset)
- Proficiency with AWS, SharePoint
- Moderate knowledge of IT security, monitoring and SIEM (an asset)
- Good knowledge of technical document management
- Ability to act as a resource person for incidents that require multi-level resolution
- Knowledge of MDM products, Workspace One (an asset)
- MCSA certification (an asset)
- Valid driver’s license (occasional travel required)
- Bilingual (French and English) (an asset)
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