IT Support Specialist

Job title: IT Support Specialist

Job description: Job Description:

Position Summary:

Under the general supervision of the Manager, IT Support Services, this position is responsible for providing 1st and 2nd level site-based and remote technical support in prescribed technology areas. The incumbent will ensure adherence to all policies and procedures, while contributing to a safe and welcoming work environment for all employees.

Key Accountabilities:

• Support all of our Gaming management systems and devices. Escalate when required.
• Receives and assesses end user IT issues; performs appropriate trouble shooting activities for application, system and network environments
• Defines and resolves IT issues; escalates if necessary
• Records investigative, diagnostic and corrective activities for all IT issues, including hardware and software.
• Creates knowledge articles and training documentation.
• Performs initial assessment of service desk requests
• Performs system deployment activities including remote or on-site installations
• Coordinates with vendors and internal resources for deployment of site-based solutions
• Supports various audio/video platforms.
• Performs hands-on corrective activities at operating locations as required.
• Identifies opportunities and proposes solutions for continuous improvement
• Follow IT policies and procedures and maintains working knowledge of utilized technologies
• Conducts analysis and troubleshooting and resolves system hardware, software and networking issues, including operating systems
• Establishes and maintain IT processes supporting assigned systems
• Available for rotational, after-hours, on-call user support and troubleshooting
• Communicates effectively with all appropriate operational departments
• Builds strong working relationships with guests, employees and vendors
• Complies with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed
• Actively participates in various ongoing projects.

Education and Qualification Requirements:

• Minimum 2 to5 years of experience in IT support and customer service
• Azure experience preferred.
• Post-secondary education in IT or a suitable combination of education and experience
• Customer-centric, personable individual with a flare for IT innovation, uniqueness and self-awareness, who is eager to learn
• Ability to exceed internal and external customer expectations through timely, effective and positive service-oriented communication
• Computer literacy in MS Office and MS Windows
• Strong troubleshooting experience in a Microsoft Windows environment, network, workstation and laptop technologies
• MCSA: Windows 10 and Universal Windows Platform, ITIL, and A+ certifications would be an asset
• Valid Class G Drivers License

About Us:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What’s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn’t your typical “corporate” job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Click Here to Apply

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