IT Support Technician

Job title: IT Support Technician

Job description: ABOUT THE JOB
Our client, a large multinational company located in Brossard, is looking for a level 1 computer support technician.
YOUR RESPONSIBILITIES
– Evaluate the level of severity of requests and prioritize accordingly
– Resolve requests according to the level of knowledge of possible solutions and according to the available documentation
– Assign complex requests to existing solutions owners
– Follow up on open requests and take immediate action to ensure complete processing
– Ensure the succession and follow-up of the requests

OUR OFFER

– Fixed salary and annual performance bonus
– Flexible hours and telework
– Group insurance
– RRSP contribution with employer participation
– Employee assistance program
– Reimbursement program for physical activity
– Tuition reimbursement program
– Family leave program

OUR REQUIREMENTS

– Minimum of one (1) year of experience in an IT support position
– AEC in computer science or any other combination of relevant training and experience
– Strong computer skills and ability to troubleshoot and diagnose hardware, software and network problems
– Patience and excellent communication skills
– Organizational skills and ability to prioritize
– Attention to detail – ability to actively listen and identify problems from the customer’s description
– Motivated and committed to continuous learning in the IT environment
– Bilingual – English and French (spoken/written)
– Knowledge of Google Suite (G Suite)
– Knowledge of JIRA Service Desk

CONTACT
Marie-Claude Groulx
438-836-1483

DRAKKAR

After over 30 years of success, DRAKKAR is a recognized expert in outsourcing. Working in the logistics, manufacturing, digital and marketing sectors, DRAKKAR offers sector-based expertise that ensures the management of operational activities…

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