IT Support Trainer

Job title: IT Support Trainer

Job description: Brandt is currently looking for an IT Support Trainer in our Regina location.

Duties and Responsibilities:

• Develop and deliver engaging training programs to enhance employees’ technical skills and proficiency in using various software applications, hardware devices, and IT systems.
• Collaborate with subject matter experts to create training materials, including presentations, user guides, tutorials, and online resources.
• Conduct interactive and hands-on training sessions for IT Department New Hires and IT Staff
• Customize training content to meet the needs of different departments and job roles within the organization.
• Stay up-to-date with the latest technological advancements and updates to ensure training materials are accurate and relevant.
• Provide one-on-one coaching and support to employees who require additional assistance beyond training sessions.
• Evaluate training effectiveness through assessments, quizzes, and feedback collection; make improvements based on results.
• Assist in the development of e-learning modules and online training courses to support remote learning initiatives.
• Collaborate with the IT team to identify common user challenges and incorporate solutions into training content.
• Organize and coordinate training schedules, locations, and resources.
• Continuously seek ways to enhance the training program based on feedback and changing technology trends.
• Act as a point of contact for training-related inquiries and provide timely responses to employees.

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Required Skills

• Strong presentation and communication skills, with the ability to convey technical concepts in a clear and understandable manner.
• Proficiency in e-learning tools and platforms is a plus.
• Patient and approachable demeanor with excellent interpersonal skills.
• Ability to adapt training methods to accommodate diverse learning styles.
• Strong organizational skills to manage training schedules and resources effectively.
• Problem-solving skills to address user challenges and questions during training.
• A passion for technology and a desire to empower others with technical knowledge.

Required Experience

• Proven experience as an IT Trainer, Technical Trainer, or similar role.
• In-depth knowledge of various software applications, operating systems, hardware devices, and IT systems.
• Creating, Updating and Maintaining Knowledge Base Material
• Experience developing training materials, including presentations, user guides, and tutorials.
• Certifications in training and instructional design are an asset
• Degree or Post Secondary Education in Information Technology, Computer Science or related field or equivalent work experience is an asset but not required.

• Strong presentation and communication skills, with the ability to convey technical concepts in a clear and understandable manner.
• Proficiency in e-learning tools and platforms is a plus.
• Patient and approachable demeanor with excellent interpersonal skills.
• Ability to adapt training methods to accommodate diverse learning styles.
• Strong organizational skills to manage training schedules and resources effectively.
• Problem-solving skills to address user challenges and questions during training.
• A passion for technology and a desire to empower others with technical knowledge.

• Proven experience as an IT Trainer, Technical Trainer, or similar role.
• In-depth knowledge of various software applications, operating systems, hardware devices, and IT systems.
• Creating, Updating and Maintaining Knowledge Base Material
• Experience developing training materials, including presentations, user guides, and tutorials.
• Certifications in training and instructional design are an asset
• Degree or Post Secondary Education in Information Technology, Computer Science or related field or equivalent work experience is an asset but not required.

Click Here to Apply

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