IT System Administrator

Job title: IT System Administrator

Job description: Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit

Job Description

Reporting to the Director of Finance and Business Support, you will actively be participating as a part of team to troubleshoot and problem-solve while ensuring our IT infrastructures are operating as they should.

• Ensure that user problems are addressed consistently with current Service Level Agreement. Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
• IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
• Deploy and Maintain all Employee Workstation Hardware
• Wi-Fi Log update – Maintain all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
• Review Anti-virus logs and resolve any issues on Sophos enterprise console for hotels
• Maintain all equipment/Software Inventory
• Complete all PCI initiatives
• Execute all Hotel driven IT initiatives projects under Regional System Manager/System Manager
• Maintain IDF and MDF’s as per ACCOR Standards
• Contribute to Technology Services knowledgebase.
• Looks for opportunities for new technology that may be beneficial to customers.
• Provide after-hours on-call IT support.

Qualifications

• University degree or equivalent experience
• A+ Certification
• Entry-level Network Technician certification
• Entry-level Microsoft certification
• Understanding hotel operations is an asset.
• Good verbal & written communication skills
• Strong interpersonal skills

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents

Additional Information

Edmonton’s “Chateau on the River” For more than 100 years, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the hotel’s charm and ever-evolving elegance has earned it the spotlight as one of the City’s most sought after locations. A storied past, an unparalleled present, and a future to be reckoned with, Fairmont Hotel Macdonald has set the stage for luxury in the heart of the city. Edmonton’s only four-diamond “Chateau on the River” offers unparalleled views of North America’s largest expanse of urban parkland. Boasting dignified style and timeless grace, each of our 198 classically designed guestrooms, including specialty suites, are tastefully adorned with the finest amenities. In 2016, we forever changed the game in luxury was we unveiled a completely re-designed Fairmont Gold and Lounge. Delivering personalized and discreet service, this hotel within a hotel offers an unrivalled experience unlike any other the city has seen, and likely ever will. From seasonally inspired menus to dining experiences that will satisfy any craving, see what our chefs are preparing in our confederation lounge and our award winning restaurant, The Harvest Room.

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