IT Technical Analyst

Job title: IT Technical Analyst

Job description: IT TECHNICAL ANALYST Aversan Inc. ( ) is a reputable Engineering Company that provides expertise in Systems Integration, Product Design/Development and Software/Product Testing for highly regulated industries including Digital Health, Medical Devices, IT and Aerospace. We are currently seeking a qualified IT Technical Analyst to work on leading edge technology products. The successful candidate for this position will be a part of highly motivated and highly technical work environment that feeds off the collective energy of a team-oriented workplace.

Title: IT Technical Analyst

Location: Burnaby, BC

Work Model: Onsite

Knowledge of Active Directory

Ability to react to high-priority requirements with little or no notice, providing clear documentation and follow-through

Ability to balance priorities and work alone or as part of a team equally well Ability to travel to office for on-site support, as needed Ability to work under minimal supervision

Good organization skills with attention to details Ability to document solutions

Good verbal and written communication skills Excellent time management skills

Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations Ability to write reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Preferred Qualifications

Certifications in Windows system management is a plus Formal Windows class-room training and certifications Microsoft technologies desired At least one desktop certification such as A+, CCNA/CCNE, MCSE, MCSA, MTA desired ITIL certification desired Experience with ServiceNow or similar ticketing system is preferred

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